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- Tasks: Deliver exceptional customer service at our heritage sites and ensure a welcoming environment.
- Company: Join Nottingham City Council, a leading employer dedicated to community service and inclusivity.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive work culture.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: No specific qualifications required; just bring your passion for helping others and a positive attitude.
- Other info: Ideal for students seeking flexible hours during weekends and holidays.
Worker Type: Onsite Worker
Salary £24,413 – £25,185 per annum (pro-rata for part-time) £12.65 per hour
Location:Wollaton Hall & Deer Park NG8 2AE, Newstead Abbey NG15 8NA, Nottingham Castle NG1 6EL
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About the Role
To provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in the cafes, shops and site. To maximise visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are clean, safe and secure at all times.
About You
The ideal candidate will have:
- To work weekends, school holidays and occasional evenings
- Experience of frontline museums, visitor attractions, cafes and shops
- Able and willing to fully undertake all aspects of this varied role with drive and motivation
- Exceptional customer service, creativity and attention to detail
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiriesplease contact Rachel James, via email here .
Closing Date: 31st March 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre:https://emss.org.uk/support
Thank you for your interest in working for Nottingham City Council on a casual basis. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Job Info
- Job Identification 5919
- Posting Date 02/02/2026, 11:32 AM
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Casual Customer Service employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service
✨Tip Number 1
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving the community will help you align your responses during any interviews or informal chats, showcasing your passion for making a difference.
✨Tip Number 2
Highlight any previous experience in customer service, especially in casual or frontline roles. Be ready to share specific examples of how you've engaged with customers and enhanced their experience, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your availability, particularly for weekends and school holidays, as these are essential for the role. Being flexible and showing your willingness to work during peak times can set you apart from other candidates.
✨Tip Number 4
Research the specific heritage sites you'll be working at, like Wollaton Hall and Nottingham Castle. Knowing about their history and significance can help you engage more effectively with visitors and demonstrate your enthusiasm for the role.
We think you need these skills to ace Casual Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Casual Customer Service role. Tailor your application to highlight how your skills and experiences align with what Nottingham City Council is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly in frontline roles such as cafes, shops, or visitor attractions. Use specific examples to demonstrate your exceptional customer service skills and attention to detail.
Show Your Passion: Express your enthusiasm for working with Nottingham City Council and your commitment to improving the lives of those in the community. Mention any personal motivations that drive you to apply for this role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
Since the role requires working weekends and holidays, be prepared to discuss your availability. Highlight your willingness to adapt to various shifts and how you can manage your time effectively around these commitments.
✨Research Nottingham City Council
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving the community will allow you to align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in customer service situations. Practice responding to common scenarios, such as handling difficult customers or ensuring a positive visitor experience.
