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- Tasks: Welcome visitors and provide top-notch customer service at our heritage sites.
- Company: Join Nottingham City Council, a progressive organisation dedicated to community improvement.
- Benefits: Enjoy competitive pay, generous leave, and a pension scheme with flexible working options.
- Why this job: Make a real impact in your community while working in a fun, inclusive environment.
- Qualifications: Must be available weekends and holidays; experience in customer service is a plus.
- Other info: Apply early as the position may close before the deadline.
Overview
Contract Type: Casual
Working Hours: various – weekends essential
Worker Type: Onsite Worker
Salary £24,413 – £25,185 per annum (pro-rata for part-time) £12.65 per hour
Location: Wollaton Hall & Deer Park NG8 2AE, Newstead Abbey NG15 8NA, Nottingham Castle NG1 6EL
We\\\’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you\\\’ve been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About the Role
To provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in the cafes, shops and site. To maximise visitor\\\’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are clean, safe and secure at all times.
About You
The ideal candidate will have:
- To work weekends, school holidays and occasional evenings
- Experience of frontline museums, visitor attractions, cafes and shops
- Able and willing to fully undertake all aspects of this varied role with drive and motivation
- Exceptional customer service, creativity and attention to detail
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Rachel James, via email here.
Closing Date: 31st March 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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Casual Customer Service employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service
✨Tip Number 1
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving the community will help you align your responses during any interviews or informal chats, showcasing your passion for making a difference.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in museums or visitor attractions. Be ready to share specific examples of how you engaged with customers and enhanced their experience, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your availability, particularly for weekends and school holidays, as these are essential for the role. Being flexible and showing enthusiasm for working during peak times can set you apart from other candidates.
✨Tip Number 4
Research the specific heritage sites you'll be working at, such as Wollaton Hall and Nottingham Castle. Knowing about their history and what makes them special will allow you to engage visitors more effectively and show your genuine interest in the role.
We think you need these skills to ace Casual Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in cafes or visitor attractions.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your exceptional customer service skills and any relevant experience working in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to enhancing visitor experiences. Mention specific examples of how you've successfully engaged with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on visitor engagement.
✨Demonstrate Flexibility and Availability
Since the job requires working weekends and holidays, be prepared to discuss your availability openly. Highlight your willingness to adapt to various working hours and how you can manage your schedule to meet the demands of the role.
✨Emphasise Attention to Detail
The role involves ensuring that the site is clean, safe, and secure. Be ready to talk about how you pay attention to detail in your work. You could mention any relevant experiences where your meticulousness made a positive impact.
✨Engage with the Heritage Aspect
Since you'll be working at heritage sites, show your interest in history and culture. Research the locations you'll be working at and be prepared to discuss why they matter to you and how you can enhance visitors' experiences through your knowledge.
