At a Glance
- Tasks: Support Council Tax administration, billing, and recovery while helping residents with payment issues.
- Company: Join a supportive team at Loxley House in Nottingham.
- Benefits: Enjoy competitive pay, generous leave, and a pension scheme.
- Other info: Full training provided; hybrid working model available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication and organisational skills; customer service experience is a plus.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (pay award pending)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
Benefits include competitive pay, generous leave entitlement, and access to a pension scheme.
About the Role
We are seeking two Council Tax Administration & Recovery Officers to support the effective administration, billing, collection, and recovery of Council Tax accounts. The role involves handling customer enquiries, maintaining accurate records, negotiating payment arrangements, and progressing recovery action in line with legislation and council policies. The successful candidate will have strong communication and organisational skills, the ability to manage sensitive situations professionally, good attention to detail and be familiar with Microsoft Office. Experience in a collections environment is desirable but full training will be given.
About You
- Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally while supporting residents with payment difficulties and resolving disputes effectively.
- Strong organisational and problem-solving skills, with the ability to prioritise workloads, meet deadlines, and work collaboratively within a team in a fast-paced environment.
- Basic IT skills and the ability to learn new systems and software quickly, including Microsoft Office applications.
- Ability to work both independently and as part of a team, using problem-solving skills to resolve enquiries and support customers effectively.
- Previous experience in administration, customer service, finance, or local government would be beneficial, although full training will be provided and prior council tax experience is not essential.
A DBS enhanced check for a regulated activity is required for this post.
Closing Date: 5th June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Early June 2026
Benefit Assessment and Council Tax Recovery Officer employer: Nottingham City Council
Join our team at Loxley House in Nottingham, where we pride ourselves on being an excellent employer committed to employee growth and a supportive work culture. With competitive pay, generous leave entitlements, and a robust pension scheme, we offer a fulfilling environment for our Benefit Assessment and Council Tax Recovery Officers to thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Benefit Assessment and Council Tax Recovery Officer
✨Tip Number 1
Get to know the company! Research Loxley House and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled sensitive situations or resolved disputes in the past. This will demonstrate your ability to manage challenging conversations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Benefit Assessment and Council Tax Recovery Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Benefit Assessment and Council Tax Recovery Officer. We want to see how you can handle customer enquiries and manage sensitive situations, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, it’s crucial to showcase your excellent communication skills. Use examples from your past experiences where you’ve successfully resolved disputes or supported customers in difficult situations.
Be Detail-Oriented:Attention to detail is key in this role, especially when maintaining accurate records and negotiating payment arrangements. Make sure your application is free from typos and clearly structured to reflect your organisational skills.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert before the deadline if we find the right candidates, so get your application in through our website as soon as you can!
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Make sure you understand the role of a Benefit Assessment and Council Tax Recovery Officer. Familiarise yourself with council tax processes, billing, and recovery actions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves handling sensitive conversations, practice how you would approach difficult discussions. Think of examples from your past experiences where you've successfully resolved disputes or supported customers in challenging situations. This will demonstrate your ability to communicate effectively.
✨Organisational Skills Matter
Prepare to discuss how you manage your workload and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will highlight your problem-solving skills and ability to work under pressure.
✨Get Comfortable with IT
Brush up on your Microsoft Office skills and be ready to discuss any relevant software experience. If you’ve used similar systems before, mention them! Showing that you can quickly learn new systems will give you an edge, especially since full training will be provided.
