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- Tasks: Ensure lawful access to properties and support tenant wellbeing.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working.
- Why this job: Make a real difference in the lives of tenants and the community.
- Qualifications: Experience in tenancy enforcement or safeguarding, with strong communication skills.
- Other info: Dynamic role with opportunities for professional development and career growth.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Fixed Term Contract – 12 Months
Working Hours: 37 hours per week
Worker Type: Hybrid (60% onsite / 40% work from office/home)
Salary: Grade F – £32,597 – £35,412 per annum
Location: Loxley House, NG2 3NG
We’ve got an exciting opportunity available for a talented individual to join our workforce as an Access and Resolutions Officer. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role:
You will play a key role in ensuring Nottingham City Council meets its statutory, regulatory and landlord obligations by securing lawful access to properties where tenants have refused entry. Your work will protect the safety and wellbeing of tenants, neighbours, and the wider community by facilitating essential inspections and maintenance. This role can lean in two distinct directions:
- Supporting tenants’ wellbeing and addressing vulnerabilities through empathy, communication and safeguarding practices.
- Taking direct legal action to ensure compliance with tenancy obligations, pursuing injunctions or enforcement where necessary.
Whichever path you bring expertise in – people‑focused support or legal enforcement – your contribution will be vital in keeping homes safe and compliant.
About You:
The ideal candidate will have:
- Proven experience in either tenancy enforcement, compliance or housing management OR in safeguarding and wellbeing support, including work with vulnerable individuals.
- Knowledge of regulations and the statutory frameworks that underpin safeguarding, environmental protection or property access.
- Excellent interpersonal and communication skills, with the ability to engage and build trust with tenants while resolving conflicts and maintaining professionalism.
- Analytical and problem‑solving skills, including the ability to assess risks, apply equality impact assessments, record and maintain accurate records and take proportionate action.
- Resilience and sound judgement to act decisively in high‑pressure or sensitive situations, balancing empathy with enforcement when required.
- Relevant qualification in housing management, legal studies, psychology or wellbeing practice, or substantial related experience with a commitment to professional development.
PLEASE NOTE: This role requires a current, full, UK driving licence.
Closing Date: 8th February 2026 (midnight) – please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held 18th/19th February 2026 – Please note this is subject to change.
If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team at recruitment@nottinghamcity.gov.uk.
Access and Resolution Officer NCCHS employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access and Resolution Officer NCCHS
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham City Council. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with tenants and resolving conflicts, it’s crucial to demonstrate your interpersonal skills. Try role-playing common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss specific examples from your past experiences where you successfully navigated challenges, especially in high-pressure situations. This will highlight your resilience and sound judgement.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people, and you can easily keep track of your application status.
We think you need these skills to ace Access and Resolution Officer NCCHS
Some tips for your application 🫡
Show Us Your Experience: Make sure to highlight your relevant experience in tenancy enforcement, compliance, or housing management. We want to see how your background aligns with the role of Access and Resolutions Officer, so don’t hold back!
Demonstrate Your Skills: Use your CV and supporting documents to clearly demonstrate how you meet the six requirements listed in the job description. We’re looking for those excellent interpersonal skills and problem-solving abilities, so give us examples!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and warmth. We value empathy and communication, especially in this role, so let your personality shine through while keeping it professional.
Apply Early!: Don’t wait until the last minute to submit your application. The closing date is 8th February 2026, but we might close early if we find the right candidate. Get your application in through our website as soon as you can!
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Access and Resolutions Officer. Understand the statutory frameworks and regulations that govern tenancy enforcement and safeguarding. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about it.
✨Showcase Your Skills
Prepare to discuss your experience in either tenancy enforcement or wellbeing support. Think of specific examples where you've successfully resolved conflicts or supported vulnerable individuals. This will help demonstrate your interpersonal skills and ability to handle sensitive situations.
✨Practice Empathy and Communication
Since this role involves engaging with tenants, practice how you would approach difficult conversations. Role-play scenarios where you need to balance empathy with enforcement. This will help you articulate your approach during the interview and show that you can build trust while maintaining professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in high-pressure situations. Prepare to explain how you would assess risks and take action in various scenarios. This will highlight your analytical and problem-solving skills, which are crucial for the role.
