At a Glance
- Tasks: Join our Network Services Team to enhance IT infrastructure and support digital initiatives.
- Company: Leicestershire County Council, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: We value diversity and are open to flexible working arrangements.
- Why this job: Make a real impact while developing your technical skills in a dynamic role.
- Qualifications: NVQ Level 3 or equivalent, with experience in IT infrastructure and technical support.
The predicted salary is between 35451 - 39165 € per year.
PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RA
Salary: £35,451 - £39,165 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 22/05/2026
Interview Date(s): May/June
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? Do you have experience working in an IT technical role? We are looking for talented forward-thinking individuals to help us further develop and strengthen our Network Services Team.
About the Role
The role requires an experienced IT Infrastructure technician to assist in meeting the capacity demands of the IT Service, help deliver an infrastructure to support the council's digital programme. Ensuring the council operates a reliable and resilient IT infrastructure to support the organisation and its objectives is key, therefore we are looking for individuals with plenty of drive & energy to deliver technical innovation & cultural change. An enhanced DBS check is required for this post.
About You
- Possess NVQ Level 3 or equivalent level qualification, or have achieved SFIA level 2 proficiency.
- Have experience in supporting, installing and implementing IT infrastructure solutions and experience of working on technical projects.
- Be able to demonstrate experience in working in telephony and unified communications technology space.
- Have experience in working in a technical support environment working to identify and resolve incidents and problems to meet agreed service levels.
- Have knowledge in writing documentation including statement of requirements, mini business cases and invitations to tender.
- Be able to communicate complex issues to varied audiences in a concise manner.
- Be able to work and remain calm under pressure, whilst delivering high performance outputs.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Manish Manchu - Head of Technology or Andrew Baxter - Team Leader - Network Services Email: manish.manchu@leics.gov.uk / andrew.baxter@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Technical Specialist - Network Services (Internal Applicants Only) employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that values diversity and inclusivity, offering a supportive work environment at County Hall in Leicester. With a commitment to employee growth, flexible working options, and a focus on making a positive impact in the community, we empower our staff to thrive both personally and professionally while contributing to meaningful projects that enhance the lives of our residents.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist - Network Services (Internal Applicants Only)
✨Tip Number 1
Get to know the team! Reach out to current employees in the Network Services Team. A quick chat can give you insights into the role and help you tailor your approach during interviews.
✨Tip Number 2
Show off your skills! Prepare to discuss specific projects you've worked on that relate to the job. Highlight your experience with IT infrastructure and how you've tackled challenges in the past.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can communicate complex issues clearly, just like they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include that supporting statement to really show how you meet the criteria.
We think you need these skills to ace Technical Specialist - Network Services (Internal Applicants Only)
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the criteria listed in the job description. We want to see how you fit into our Network Services Team, so be specific about your skills and achievements!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Whether it’s your experience with IT infrastructure or telephony technology, let us know how you’ve tackled challenges in the past. This is your chance to shine!
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language to communicate complex issues, as we want to see how well you can convey information to varied audiences. Remember, less is often more!
Apply Early!:We might close the vacancy early if we get enough applications, so don’t wait until the last minute! Get your application in as soon as you can through our website to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT infrastructure and telephony. Be ready to discuss specific projects you've worked on and how they relate to the role. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved incidents in a technical support environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you met service levels and contributed to team success.
✨Communicate Clearly
Since you'll need to explain complex issues to varied audiences, practice articulating your thoughts concisely. Consider doing mock interviews with a friend or colleague to refine your communication style and ensure you can convey technical information in an accessible way.
✨Align with Their Values
Familiarise yourself with Leicestershire County Council's values and be prepared to discuss how you embody these in your work. Think about examples where you've contributed to inclusive services or driven cultural change, as this will resonate well with the interviewers.
