At a Glance
- Tasks: Monitor and improve adult social care services for better outcomes.
- Company: Join Leicestershire County Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Open to diverse backgrounds and committed to accessibility.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: NVQ level 4 or equivalent experience in social care or health services.
The predicted salary is between 35451 - 39165 € per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA
Salary: £35,451 - £39,165 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 37 hours per week.
Contract Type: Permanent
Closing Date: 7th June 2026
Interview Date(s): Week commencing 22 June 2026
Are you looking for a rewarding career where you can make a difference? Would you like to join a friendly team where no two days are the same?
About the Role
We are looking to recruit a Quality and Contract Officer whose role is to:
- Monitor service providers and contractual arrangements and take action to address performance issues.
- Collaborate with providers of adult social care services to improve practice and performance so people have better outcomes.
- Identify, risk assess and manage potential safeguarding, quality and compliance issues.
- Seek feedback from people who use the service, their carers and stakeholders on the services they have received.
An enhanced DBS check is required for this post. For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ level 4 qualification in a relevant subject or equivalent level of relevant experience.
- Experience and knowledge of providing social care or health services.
- Experience of preparing written and financial reports.
- Understanding of risk management at an operational level.
- Ability to recognise good performance and address poor performance collaboratively using the provider's knowledge and expertise to develop an outcome-based solution.
- Experience of successfully managing relationships with internal/external colleagues and partners.
- Self-motivated and the ability to meet demanding timescales and work under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Natalie Smith Senior Quality Manager Telephone: 0116 305 2848 Email: Natalie.X.Smith@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Quality & Contracts Officer employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer that offers a rewarding career where you can truly make a difference in the community. With a commitment to flexible working arrangements and a supportive, inclusive work culture, employees are encouraged to grow both personally and professionally. Located in the heart of Glenfield, our team thrives on collaboration and innovation, ensuring that no two days are the same while striving for better outcomes for all residents.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Contracts Officer
✨Tip Number 1
Get to know the organisation! Research Leicestershire County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to quality and contract management. Think about examples from your past experiences that demonstrate your skills and how you’ve tackled challenges in similar roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Quality & Contracts Officer
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. We want to see your unique experiences and skills shine through!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read.
Show Your Passion:Let us know why you’re excited about this role! Share your motivation for wanting to work with us at Leicestershire County Council and how you can contribute to making a difference.
Proofread Before Submitting:Before hitting that apply button, give your application a thorough proofread. Typos and errors can distract from your qualifications, so let’s make sure everything is polished and professional!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you understand the role of a Quality & Contracts Officer inside out. Familiarise yourself with the key responsibilities, such as monitoring service providers and managing performance issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in social care or health services. Highlight situations where you've successfully managed relationships with colleagues and partners, and how you've addressed performance issues collaboratively. This will give the interviewers a clear picture of your capabilities.
✨Understand the Values
Leicestershire County Council is looking for candidates who share their commitment to accessible and inclusive services. Be ready to discuss how your values align with theirs and provide examples of how you've contributed to similar goals in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how they measure success in this role. Asking questions shows your enthusiasm and helps you determine if the organisation is the right fit for you.
