Role: Energy Project Liaison Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four)
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG) and work sites, as needed.
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Join Nottingham City Council Housing Services as an Energy Project Liaison Officer within our Sustainable Energy Team, where you’ll play a key role in supporting residents through energy improvement projects. Acting as a trusted first point of contact, you’ll provide clear, accessible information, coordinate enquiries, and ensure customers feel informed and supported throughout project delivery.
You’ll work closely with tenants, leaseholders, contractors and internal teams; attending events, leading consultations, and carrying out site visits, to ensure voices are heard and concerns are resolved quickly and fairly. The role involves investigating enquiries, managing access and refusals and contributing to continuous service improvement through data, reporting, and feedback analysis.
You’ll also monitor contractor liaison performance, coordinate project communications, and help shape inclusive engagement practices. This is a varied, people-focused role suited to someone who is organised, empathetic, and confident working with diverse communities. We welcome applicants who share our commitment to equality, collaboration and delivering high-quality housing services for all residents.
About You
The ideal candidate will have:
1. Experience of working in a pressurised environment, demonstrating the ability to use initiative and manage competing priorities.
2. Strong organisational and prioritisation skills, with the ability to manage workload effectively.
3. Excellent interpersonal and communication skills, with the ability to engage and communicate effectively with a wide range of stakeholders.
4. The ability to analyse information and use IT systems (including Microsoft Office) to produce clear, concise reports and support decision-making
5. Experience or ability to contribute to service improvement and deliver high-quality, customer-focused outcomes.
6. A flexible and proactive approach, with a willingness to support tenants, leaseholders and services to achieve positive outcomes.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
You can find the job description for this post here.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 14th June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
