Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in delivering essential bereavement services with compassion and efficiency.
- Company: Join Nottingham City Council, committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in the community while developing your leadership skills.
- Qualifications: Experience in team leadership, excellent communication, and IT skills required.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) - £35,412 (Level four) per annum (pay award pending)
Location: Wilford Hill Bereavement Services Office, Loughborough Road, West Bridgford, Nottingham, NG2 7FE (free onsite parking)
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
Leadership skills are essential to help support a small team and excellent time management skills to manage service outputs in a busy environment. The team is required to fulfill statutory bereavement duties, including compliant administration of cremation and burial processes and accurate maintenance of required records. Collaboration with the wider service, colleagues and citizens to ensure the service is delivered in line with the service vision is crucial. Change and innovation experience is needed to help progress the service improvements within the team. The office deals with a range of colleagues and citizens, so the ability to be inclusive in service delivery and team supervision is important. The role is varied, so experience in finance and IT literacy are valuable skills.
About You
- Previous experience of leading a team or project, delegating tasks, monitoring team performance, assisting team training and development.
- Excellent working knowledge of Microsoft Office packages.
- Ability to develop service specific IT software packages including case and document management systems to suit requirements.
- Excellent communication skills with the ability to communicate effectively with a diverse range of customers including vulnerable citizens and their families.
- Highly developed organisational and administrative skills.
- Effectively managing team tasks and projects.
- Handling urgent situations effectively and meeting tight deadlines, focusing on customer service excellence.
- Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
- Advanced understanding of business systems and administrative activities, with the ability to assist in monitoring budgets and providing financial data.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 25.05.2026
Interviews will be held: week commencing 8 June 2026
Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and team management. Think of examples from your past experiences that highlight your skills in these areas, as they’re crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nottingham City Council.
We think you need these skills to ace Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Delivery Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills: Since leadership is key for this role, don’t forget to share examples of how you've successfully led a team or project in the past. We love hearing about your experiences and how you’ve made a difference!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Officer in Bereavement Services. Familiarise yourself with the statutory duties, processes, and the importance of collaboration within the team. This will show your genuine interest and commitment to the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or project in the past. Highlight your ability to delegate tasks, monitor performance, and support team development. This is crucial for the role, so be ready to discuss specific situations where you made a positive impact.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the diverse range of customers you'll interact with, demonstrate your communication skills by discussing how you've handled sensitive situations in the past, especially with vulnerable citizens and their families.
✨Be Organised and Ready
Bring along any relevant documents that showcase your organisational skills, such as reports or project plans. Be prepared to discuss how you manage tight deadlines and urgent situations, as this will reflect your ability to thrive in a busy environment.