Contract Type: Permanent
Working Hours: 37 Hours per week - Two positions available
Worker Type: Onsite Worker
Salary: Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) per annum (pro rata for part-time) (Pay award pending)
Location: Byron House, Maid Marion Way, Nottingham, NG1 6HS
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
We have an exciting opportunity for a Service Delivery Manager to join our Parking Support Hub, part of the wider Service Delivery function within Customer Services.
This is a high‑profile operational leadership role in Parking Services Support Hub, part of the wider Service Delivery function within Customer Services, supporting essential parking‑related services that directly impact residents, visitors and businesses across the city.
You will lead and manage a multi‑functional team, ensuring services are delivered efficiently, compliantly and with a strong focus on customer experience. You’ll play a key role in reviewing and improving business processes and systems, driving efficiencies, and embedding continuous improvement — all while ensuring statutory requirements and KPIs are consistently met.
This is an ideal role for someone who enjoys leading people, improving services, and making a tangible difference in a fast‑paced operational environment.
About You
The ideal candidate will have:
- Proven ability to lead and manage teams, creating high‑performing people and services
- A creative, solution‑focused approach, with experience of problem‑solving and continuous improvement
- Experience of developing and embedding effective business management systems to improve services and processes
- The ability to work collaboratively with a wide range of stakeholders to deliver change and service improvement
- Strong planning and prioritisation skills, with the ability to meet tight deadlines, manage urgent issues and make sound decisions under pressure
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Tanya Wesson, Service Lead by email at tanya.wesson@nottinghamcity.gov.uk
Closing Date: Monday 29th June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Thursday 16th July 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
