Senior Library Customer Advisor in Nottingham

Contract Type: Permanent

Working Hours: 37 hours per week contract

Week 1:

• Monday: 10:00 – 18:00, Tuesday: 10:00 – 16:30, Wednesday: 10:30 – 19:00, Thursday: 08:30 – 16:30, Friday: 08:30 – 16:30 , Saturday: Non-workday (NWD), Sunday: Non-workday (NWD)

Week 2:

• Monday: 10:00 – 18:00, Tuesday: 10:00 – 18:00, Wednesday: 08:30 – 17:00, Thursday: 10:00 – 18:00, Friday: Non-workday (NWD), Saturday: 09:30 – 16:00, Sunday: Non-workday (NWD)

Week 3:

• Monday: 08:30 – 16:30, Tuesday: 08:30 – 16:30, Wednesday 08:30 – 17:00, Thursday: 10:00 – 18:00, Friday: 08:30 – 16:30, Saturday: Non-workday (NWD), Sunday: Non-workday (NWD)

Worker Type: Onsite Worker

Salary: Starting Salary is £26,824 (£13.90/hour) for level 1 and rising to £27,254 (£14.13/hour) for level 2 on first year anniversary, subject to satisfactory completion of a probation period per annum (pro rata for part time) (Pay award pending)

Location: 1 Carrington Street, Nottingham, Nottinghamshire, NG1 7FH

We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Nottingham City Libraries are seeking to recruit a Senior Library Customer Advisor who will be based at Nottingham Central Library. The library is spread over three floors and includes feature book walls, an immersive story telling room, free access to computers, specialist resources, a learning lab, meeting rooms, exhibition space and a café. The library also houses an extensive Local Studies collection and a dedicated Business & IP Centre.

We’re looking for people with great customer service skills who love helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Senior Library Customer Service Advisor, no two days would be the same. You will be planning and leading a children’s event/activity, helping someone to fill in a job application or to choose their perfect book to read.

Our libraries offer a wide range of services and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will lead a team of up to five staff and report to a Customer Service Manager. Previous experience with children’s education or activities is desired. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.

About You

The ideal candidate will have:

• Proven leadership experience, experience in managing projects/small teams
• Excellent written and verbal communication skills
• Able to deliver high level customer service to a range of citizens
• An excellent team player
• Experience delivering events/activities for children & young adults.
• Able to organise, multitask and prioritise

– A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Robert Arnold, by email at robert.arnold@nottinghamcity.gov.uk

Closing Date: 18/05/2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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