At a Glance
- Tasks: Support tenants with rent issues and improve their financial wellbeing.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with Universal Credit and strong communication skills required.
The predicted salary is between 32597 - 35412 € per year.
We are looking for a compassionate and proactive Rent Support Officer to join our Rent Support Team within Nottingham City Council Housing Services. In this vital role, you will work closely with tenants to help them sustain their tenancies, improve financial wellbeing and access the support they need to thrive.
You will provide clear, accurate advice on rent arrears and welfare benefits, carrying out comprehensive benefits checks and completing applications such as Universal Credit, Discretionary Housing Payments and Council Tax Support. You will support tenants with mandatory reconsiderations and appeals, help maximise income, reduce debt and build financial capability. Working with changing welfare legislation, you will manage a varied caseload, maintain detailed records and undertake home visits where required. You will liaise with the Department for Work and Pensions and partner organisations to resolve complex or safeguarding-related issues, and identify eligibility for grants or one-off support, making referrals as appropriate. You will also signpost and support tenants into training or employment opportunities.
This role suits someone who values inclusion, partnership working and person‑centred support, and is committed to making a positive difference to people’s lives.
About You
The ideal candidate will have:
- Recent experience of advising on Universal Credit and legacy benefits
- An understanding of Housing Law and rent collection
- Ability to interpret complex information and convey it in a way that is understandable to tenants
- Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times
- Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner
- Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team
Please ensure you demonstrate clearly how you meet the 7 requirements in your CV & supporting document.
Closing Date: 14 June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: 7 July 2026 (please note this is subject to change).
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
Rent Support Officer NCCHS in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying a healthy work-life balance. Join us in making a difference in Nottingham, where your contributions are valued and recognised.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent Support Officer NCCHS in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your experience aligns with the responsibilities of a Rent Support Officer and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Rent Support Officer NCCHS in Nottingham
Some tips for your application 🫡
Show Your True Self:We want to see the real you! Make sure your application reflects your own words and experiences. Avoid using AI-generated content, as it can come off as generic and won't truly represent who you are.
Tailor Your CV:When applying, ensure your CV clearly demonstrates how you meet the seven requirements listed in the job description. This is your chance to shine, so make it specific to the Rent Support Officer role!
Be Clear and Concise:Effective communication is key! Use clear and straightforward language in your written application. Remember, we’re looking for someone who can convey complex information understandably, so show us you can do that right from the start.
Apply Early:Don’t wait until the last minute! We might close the advert before the deadline if we find the right candidate. Get your application in early through our website to avoid missing out on this exciting opportunity!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on Universal Credit and legacy benefits, as well as Housing Law. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges tenants face.
✨Show Your Compassion
As a Rent Support Officer, empathy is key. Prepare examples of how you've helped others in similar situations. This could be through previous roles or even volunteer work. Let your passion for making a difference shine through!
✨Practice Clear Communication
You’ll need to explain complex information in a way that’s easy to understand. Practise articulating your thoughts clearly, whether it’s through mock interviews or just chatting with friends about the role. Good communication can set you apart!
✨Be Organised and Proactive
Demonstrate your ability to manage a varied caseload by sharing examples of how you prioritise tasks effectively. Think of times when you’ve had to make quick decisions under pressure and how you handled them. This will show you’re ready for the demands of the job.
