At a Glance
- Tasks: Support licensing services by processing applications and ensuring compliance with regulations.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT skills and ability to manage a fast-paced workload.
The predicted salary is between 26824 - 27694 € per year.
Contract Type: 1 vacancy Fixed Term for 18 months
Working Hours: 37 hours per week. Worker Type: Hybrid Worker. You will need to attend the office base 2 days per week minimum as part of a rota.
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (Pay award pending)
Location: Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
This customer‑focussed role involves working in a fast‑paced, front‑facing licensing service, providing a professional and responsive service to members of the public, licence holders and applicants. You will process licence applications and issue licences within agreed corporate timescales, ensuring customers are kept informed throughout the process. The role includes arranging and conducting appointments with drivers to check documentation, ensuring compliance with Right to Work and Disclosure and Barring Service (DBS) requirements. You will be responsible for maintaining accurate records. The postholder will process a wide range of regulatory applications, mainly taxi licensing, made under the Local Government (Miscellaneous Provisions) Acts 1976. Delivering a high‑quality, efficient and customer‑centred service while managing competing priorities is a key part of this role.
About You
- Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
- Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
- Capable of working in a team environment.
- Capability to work in a fast-paced business environment using own initiative to prioritise workload
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 29th May 2026 - Noon. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Week Commencing 8th June 2026.
Regulation Support Officer in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer that prioritises innovation, inclusivity, and employee well-being. With a competitive salary, generous leave entitlement, and a robust pension scheme, we foster a supportive work culture that empowers our staff to excel in their roles. Located in Nottingham, this hybrid position offers the flexibility to balance work and personal life while making a meaningful impact on the community.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Support Officer in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and regulatory processes. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to licensing and regulation. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the role. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Regulation Support Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Regulation Support Officer. We want to see how you can bring value to our team!
Showcase Your Customer Focus:Since this role is all about providing a top-notch service to the public, let us know about your previous experiences in customer service. We love seeing examples of how you've gone above and beyond for customers!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regulation Support Officer. Familiarise yourself with the licensing process and the Local Government (Miscellaneous Provisions) Acts 1976. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in the past. Think about situations where you managed competing priorities or resolved issues effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on IT Skills
As you'll be using Microsoft packages like Word, Excel, and Outlook, it’s a good idea to refresh your skills in these areas. Be ready to discuss how you've used these tools in previous roles, especially for managing records or processing applications.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, the challenges faced in the role, or the hybrid working arrangements. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
