Rechargeable Repairs Officer NCCHS in Nottingham

Role: Income Officer (Rechargeable Repairs)

Contract Type: Permanent

Working Hours: 37 hours per week, Monday – Friday between the hours of 8:00am – 5:00pm

Worker Type: Hybrid Worker

Salary: Grade E – Starting Salary is £28,598 (Level one) rising to £31,022 (Level four) per annum ( Pay Award Pending)

Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG), as needed.

We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

As a Rechargeable Repairs Officer within the Rents and Leaseholder Team at Nottingham City Council Housing Services, you will play a vital role in supporting the delivery of fair, effective and customer-focused income recovery services. Working with tenants and leaseholders, you will manage the recovery of rechargeable repair debts, using a range of proportionate and lawful approaches to secure payment while maintaining positive customer relationships.

You will contact customers by telephone and in writing, clearly explaining their liability, payment options and the legal framework for debt recovery. The role involves responding to enquiries with empathy and professionalism, accurately updating computer records, and preparing performance data to support service improvement and business planning. Where required, you will represent the Council by giving evidence in Magistrates’ and County Courts.

You will work collaboratively with colleagues across Housing Services and the wider Council, identifying process improvements and reporting concerns. Central to the role is a commitment to equality, inclusion and tenant participation – encouraging tenants and leaseholders to be respected partners in shaping and improving services in their communities.

About You

The ideal candidate will have:

1. A general knowledge and awareness of housing and housing related issues with experience of working in a housing environment.

2. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.

3. Able to develop and present written or verbal information in a clear and concise manner.

4. Ability to be creative, to be able to identify problems and work to create solutions.

5. Proficient in the use of Microsoft Office word processing and spreadsheet software packages.

6. Experience of providing, collating and producing accurate work, for example correspondence, reports, numerical and statistical information using computerised packages.

You can find the job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.

Closing Date: 25th May 2026 (11:59pm) – Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 8th June 2026 – please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

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