At a Glance
- Tasks: Support residents during improvement works, focusing on damp, mould, and disrepair issues.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and a supportive work culture.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication, organisation skills, and proficiency in Microsoft Office required.
The predicted salary is between 32597 - 35412 € per year.
Role: Project Liaison Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four)
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG) and work sites, as needed.
We are looking for a proactive and customer-focused Project Liaison Officer to join Nottingham City Council Housing Services within our Assets team. This role is central to ensuring residents are supported, informed, and listened to throughout improvement works, with a strong focus on Damp & Mould and Legal Disrepair programmes. Acting as the key point of contact, you will build positive relationships with tenants and leaseholders, coordinating communication between customers, contractors, and internal teams. You will support the delivery of works by managing enquiries, resolving issues, and ensuring concerns - particularly around damp, mould, and disrepair - are handled promptly, sensitively, and in line with policy and legislation. You will play a vital role in improving customer experience by gathering feedback, providing complaint resolution, reducing access issues, and contributing to service improvement through data and insight. The role involves regular site visits, customer engagement activities, and close collaboration with project teams.
The ideal candidate will have:
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Excellent organisation and prioritisation skills.
- Able to demonstrate skills to improve services and performance for our tenants and leaseholders.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Able to develop and present written or verbal information in a clear and concise manner.
- Full Driving licence with access to a vehicle.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 5th June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: 16th & 17th June 2026– Please note, this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
Project Liaison Officer NCCHS in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying a healthy work-life balance. Join us in our mission to improve the lives of Nottingham's residents and be part of a team that values innovation and collaboration.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Project Liaison Officer NCCHS in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and its values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the job description, especially around communication and customer service. Practice your responses so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Project Liaison Officer NCCHS in Nottingham
Some tips for your application 🫡
Show Your True Self:We want to see the real you in your application! Make sure to use your own words and experiences to showcase your skills and values. Avoid generic responses, as we’re looking for authenticity.
Tailor Your CV:When applying, ensure your CV clearly demonstrates how you meet the six requirements listed in the job description. We love seeing specific examples that highlight your relevant experience!
Keep It Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language and structure your information well, so we can quickly grasp your qualifications and enthusiasm for the role.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible, as we may close the advert early. Get your application in through our website and stand out!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Project Liaison Officer role. Familiarise yourself with the key responsibilities, especially around customer engagement and managing issues related to damp and mould. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples that demonstrate how you've effectively communicated with different stakeholders in the past. Think about times when you resolved conflicts or improved customer experiences, as these will resonate well with the interviewers.
✨Be Organised and Prioritise
The job demands strong organisational skills, so be ready to discuss how you manage multiple tasks and prioritise effectively. You could share a specific instance where you successfully juggled various responsibilities, ensuring that all deadlines were met without compromising quality.
✨Prepare for Practical Scenarios
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as handling complaints or coordinating with contractors, and prepare thoughtful responses that highlight your proactive approach and commitment to service improvement.
