At a Glance
- Tasks: Support citizens in housing need and prevent homelessness through casework and advice.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive work culture.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Make a real difference in your community by helping those facing homelessness.
- Qualifications: Knowledge of homelessness legislation and strong communication skills required.
The predicted salary is between 32597 - 35412 € per year.
Contract Type: Fixed Term for 3 years
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum (pro rata for part-time) - pay award pending
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team.
If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply. Be a part of our mission to make a positive impact on the city by preventing homelessness and providing vital support to citizens in their housing needs.
Your unwavering commitment and expertise can significantly contribute to the success of this important mission. Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance with the Housing Act 1996 VII (as amended).
About You
The ideal candidate will have:
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
- An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
- A commitment to providing a high quality customer focussed service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 03 June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: 15 June 2026.
Housing Casework Officer – Rough Sleeper Specialist in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community, particularly in addressing homelessness and supporting vulnerable citizens. Join us in our mission to improve lives in Nottingham while enjoying a fulfilling career with ample opportunities for development.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Casework Officer – Rough Sleeper Specialist in Nottingham
✨Tip Number 1
Get to know the organisation! Research Nottingham City Council and their mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing solutions. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle complex cases or difficult conversations with citizens. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Casework Officer – Rough Sleeper Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Casework Officer. We want to see your passion for helping those in housing need shine through!
Showcase Your Knowledge:Demonstrate your understanding of homelessness legislation and the challenges faced by rough sleepers. We’re looking for candidates who can communicate complex issues clearly, so don’t hold back on sharing your insights!
Be Personable:Since this role involves working closely with citizens, it’s important to convey your empathy and customer care skills. Use your application to show us how you can connect with people and provide the support they need.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness legislation and the specific duties outlined in the Housing Act 1996. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Show Your Empathy
As a Housing Casework Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards individuals in crisis. This will help you connect with the interviewers and showcase your suitability for the role.
✨Practice Your Communication Skills
You’ll need to communicate complex issues clearly and sensitively. Consider doing mock interviews with friends or family, focusing on how you explain difficult concepts. This will help you articulate your thoughts better during the actual interview.
✨Demonstrate Your Organisational Skills
The role requires managing a complex workload under pressure. Be ready to discuss how you prioritise tasks and meet deadlines. Sharing specific examples of how you've successfully managed multiple responsibilities in the past will highlight your organisational abilities.
