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- Tasks: Support citizens in housing need and prevent homelessness through effective casework.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community by helping those in housing crisis.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum ‘pro rata for part-time’
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role:
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team.
If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply. Be a part of our mission to make a positive impact on the city by preventing homelessness and providing vital support to citizens in their housing needs.
About You:
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- Good operational working knowledge of housing legislation in both the public and private sector
- An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
- A commitment to providing a high quality customer focussed service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 21 May 2026. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: 04 & 05 June 2026.
Housing Casework Officer in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Casework Officer in Nottingham
✨Tip Number 1
Get to know the organisation! Research Nottingham City Council and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing solutions. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle complex cases or difficult conversations with clients. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Nottingham City Council and making a positive impact in the community.
We think you need these skills to ace Housing Casework Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Casework Officer. We want to see your passion for helping citizens in housing need shine through!
Showcase Your Knowledge: Demonstrate your understanding of homelessness legislation and housing issues in your written application. We’re looking for candidates who can communicate complex topics clearly, so don’t hold back on sharing your insights!
Be Personable: Since this role involves working closely with people, let your personality come through in your writing. Use a friendly tone and show us your empathy and commitment to providing high-quality customer service.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Legislation
Make sure you brush up on your knowledge of homelessness and housing legislation. Being able to discuss relevant laws confidently will show that you're well-prepared and understand the complexities of the role.
✨Show Empathy and Communication Skills
Prepare examples that demonstrate your ability to communicate sensitively with clients in distressing situations. Role-playing potential scenarios can help you articulate your approach to handling complex issues with tact and diplomacy.
✨Demonstrate Organisational Skills
Think about how you manage a busy workload and meet deadlines. Be ready to share specific strategies or tools you use to stay organised, as this is crucial for the Housing Casework Officer role.
✨Build Relationships
Highlight your experience in working collaboratively across different sectors. Prepare to discuss how you've successfully built and maintained relationships in previous roles, as this will be key in providing effective housing solutions.