At a Glance
- Tasks: Provide housing advice and help prevent homelessness in Nottingham.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service skills and knowledge of housing legislation required.
The predicted salary is between 32080 - 37694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours and 18.5 hours available
Worker Type: Onsite Worker
Salary: Starting Salary is £28,598 (Level one) rising to £31,022 ‘pro rata for part-time’ Pay award pending
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
The post holder is responsible for providing housing advice, helping prevent homelessness and acting to ensure that the City Council fulfils its legal requirements with regard to the provision of advice and assistance to Citizens in housing need. This will include; intervening on behalf of people facing homelessness, and advocating to prevent homelessness occurring and undertaking inquiries under the Housing Act 1996 VII (as amended).
About You
The ideal candidate will have:
- A commitment to providing a high quality customer focussed service
- An ability to communicate complex issues on a face to face basis demonstrating tact, diplomacy, sensitivity and customer care
- Good working knowledge of housing legislation in both the public and private sector
- General knowledge of safeguarding
- An understanding of why it’s important to consider equality, diversity, and inclusion in all that we do.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Emma James, by email at emma.james@nottinghamcity.gov.uk
Closing Date: Friday 19 June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Friday 26 June 2026 and Monday 29 June 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Housing Casework Advisor in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying flexible working arrangements. Join us in our mission to improve the lives of Nottingham's citizens and be part of a team that values innovation and commitment.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Casework Advisor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Nottingham City Council and understanding their values. Be ready to discuss how your skills align with their mission to improve lives in the community. Show them you're not just another candidate, but someone who genuinely cares!
✨Tip Number 3
Practice your communication skills! Since the role involves dealing with complex issues face-to-face, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date and apply early to avoid missing out on this fantastic opportunity!
We think you need these skills to ace Housing Casework Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Casework Advisor. We want to see your passion for helping others and your understanding of housing legislation!
Showcase Your Communication Skills:Since this role involves a lot of face-to-face interaction, it’s crucial to demonstrate your ability to communicate complex issues clearly. Use examples from your past experiences where you’ve successfully navigated sensitive conversations.
Highlight Your Commitment to Inclusion:We value diversity and inclusion at Nottingham City Council, so be sure to mention any relevant experiences that showcase your commitment to these principles. It’s all about showing us how you can contribute to our inclusive work culture!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation, especially the Housing Act 1996. Being able to discuss specific laws and how they apply to real-life situations will show that you’re not just familiar with the theory but can also apply it practically.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you had to handle sensitive situations with tact and diplomacy, as this role requires a high level of customer focus.
✨Show Your Commitment to Diversity and Inclusion
Be ready to discuss why equality, diversity, and inclusion are important in your work. Share any experiences where you’ve advocated for these values, as they are crucial to Nottingham City Council’s ethos.
✨Practice Your Communication Skills
Since the role involves communicating complex issues face-to-face, practice explaining difficult concepts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
