Role: HomeLink Advisor
Contract Type: Permanent
Working Hours: 18.5 hours per week, between the hours of 8:30am and 5pm, Thursday, Friday and alternate Wednesdays,
Worker Hybrid Worker
Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum, actual pro rata amount is £13,412 - £13,847 per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven, and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
As a Homelink Advisor, you will be verifying the eligibility of applicants joining the housing register whilst ensuring applicants are placed within appropriate priority bands according to the allocation policy and providing quality customer advice on a wide range of housing options.
You’ll be responsible for the preparation of the weekly advert for all available properties across the partnership and applying the correct eligibility criteria to all advertised properties, and maintaining effective liaison and relationship building with internal and external representatives.
About You
The ideal candidate will have:
- Experience of working in a housing environment and an ability to learn.
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times. Particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
- Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine, qualification, eligibility for social housing.
- Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
- NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
You can find the job description for this post here
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 8 July 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
