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- Tasks: Provide excellent customer service to Citizens and Carers in health and social care.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of vulnerable individuals in your community.
- Qualifications: Strong customer service skills and experience with MS Office required.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Fixed Term
Working Hours: Monday to Friday 37 hours per week
Worker Type: Hybrid
Salary: £26,824 - £27,694 per annum (pro rata for part-time) (Pay Award Pending)
Location: Mary Potter Centre, Hyson Green, NG7 5HY
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
- To provide an excellent customer focused service to Citizens, Carers, other colleagues, and partners requesting Adult Social Care or health services.
- To ensure Citizens and Carers needs are assessed and triaged at the point of contact with the support and guidance of a senior colleague and are advised of the services available to them.
- To liaise with social care and health professionals as appropriate, to ensure that Citizens and Carers are triaged to determine urgency and presenting level of risk.
- To signpost Citizens, Carers, other colleagues, and partners to appropriate provision and services dependent upon need.
About You:
When applying for this role you will be asked to write a personal statement. You should describe and provide an example of how you possess the below experience, skills, abilities, and knowledge. If you do not have the experience, explain how you have the knowledge of that point.
- Excellent customer service skills and the ability to work in a busy customer contact centre.
- Ability to communicate effectively with vulnerable Citizens and Carers and their family, demonstrating excellent communication and listening skills.
- Extensive experience of using the MS office suite.
- Ability to undertake high level office administrative duties.
- Ability to understand and deal with confidential and sensitive issues when liaising with both team members and other professionals.
A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
For informal enquiries please contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk.
Closing Date: 120th May 2026. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support.
By applying to this job, you agree to our Terms & Conditions.
Health and Social Care Coordinator in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health and Social Care Coordinator in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham City Council. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and communication skills, as these are key for the Health and Social Care Coordinator role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate effectively with vulnerable citizens and carers. Share specific examples from your past experiences where you've demonstrated empathy and problem-solving skills. This will make you stand out as a candidate who truly cares about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Health and Social Care Coordinator in Nottingham
Some tips for your application 🫡
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Make sure to highlight your customer service skills and any relevant experience. Use specific examples to show how you've made a difference in previous roles.
Show Off Your Communication Skills: Since you'll be working with vulnerable Citizens and Carers, it's crucial to demonstrate your excellent communication and listening skills. Share an example of a time you effectively communicated in a challenging situation.
Be Honest About Your Experience: If you lack certain experiences mentioned in the job description, don’t sweat it! Just explain how your knowledge or transferable skills can fill that gap. We appreciate honesty and creativity!
Apply Early and Through Our Website: Don’t wait until the last minute to apply! We might close the advert early, so get your application in as soon as possible through our website. It shows you're keen and ready to join us!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Health and Social Care Coordinator. Familiarise yourself with the key responsibilities, such as customer service skills and liaising with vulnerable citizens. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Your Personal Statement
Since you'll need to write a personal statement, think about specific examples from your past experiences that demonstrate your skills. Highlight your customer service abilities and any relevant administrative experience. Practising how to articulate these examples will make it easier during the interview.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You might even want to practice with a friend or family member to improve your listening and response skills.
✨Show Your Passion
Let your enthusiasm for making a difference in the community shine through. Talk about why you’re passionate about health and social care, and how you can contribute to Nottingham City Council's mission. A genuine passion can set you apart from other candidates.