At a Glance
- Tasks: Lead Nottingham's garage management service and enhance community engagement.
- Company: Join Nottingham City Council's dynamic Tenancy and Estates team.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement and community impact.
- Why this job: Make a real difference in local communities and improve tenant experiences.
- Qualifications: Experience in housing services and strong customer service skills required.
The predicted salary is between 28598 - 31022 € per year.
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid worker
Salary: Grade E – starting salary of £28,598 (level 1) rising to £31,022 (level 4) per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as a Garage Management Housing Officer.
About the Role
As a Garage Management Housing Officer within the Tenancy and Estates team, you will lead the delivery of Nottingham City Council Housing Services’ citywide garage management service. You will take ownership of the garage management plan, working creatively to reduce voids, maximise income, and explore new opportunities for promoting available garages. Your role includes overseeing applications, waiting lists, allocations, site visits and the secure management of keys, ensuring an efficient and customer‑focused service. Alongside this, you will support wider tenancy and estate management activity by providing clear, accessible housing advice on issues such as lettings, allocations, rent queries, safeguarding concerns and tenancy sustainability. You will work closely with residents, colleagues, partners and elected members to resolve enquiries and ensure services meet statutory requirements and best practice. You will gather and present performance information, coordinate office rotas, process payments and invoices, and help deliver excellent estate services. Engagement with local communities is an important part of the role, including supporting tenant groups and citywide events. This is a varied and rewarding position where your contribution will make a visible difference to neighbourhoods across the city and the experience of our tenants and leaseholders.
About You
- Working knowledge of the legal and statutory framework relating to housing services, gained through practical experience in a housing, tenancy, homelessness, supported housing, income recovery, allocations, estate management, or other related housing service environment.
- Demonstrated ability to produce work to a consistently high standard of accuracy, including maintaining records, reports, and correspondence with minimal errors and meeting agreed deadlines.
- Proven ability to deliver excellent customer service, including handling complex enquiries, resolving complaints, and working sensitively with a diverse range of customers, while delivering a firm but fair and supportive approach.
- Ability to build and maintain effective working relationships with colleagues, customers, partner agencies, and other stakeholders.
- Strong administrative and IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to produce accurate reports, spreadsheets, graphs and performance information.
- Demonstrated ability to identify opportunities for service improvement and contribute to innovative solutions that enhance performance, maximise income, or improve customer outcomes.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 1st June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview Dates: 11th, 12th and 15th June - please note this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
Garage Management Housing Officer NCCHS in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and community engagement. As a Garage Management Housing Officer, you will enjoy a hybrid working model, competitive salary progression, and the opportunity to make a tangible impact on local neighbourhoods while collaborating with diverse stakeholders. With a commitment to professional development and a focus on delivering high-quality housing services, this role provides a meaningful and rewarding career path in the heart of Nottingham.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Garage Management Housing Officer NCCHS in Nottingham
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Nottingham City Council and their housing services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of the Garage Management Housing Officer role.
✨Tip Number 3
Show off your people skills! Since this role involves working closely with residents and colleagues, be ready to share examples of how you've successfully handled customer service situations or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Garage Management Housing Officer NCCHS in Nottingham
Some tips for your application 🫡
Show Us Your Experience:Make sure to clearly demonstrate how you meet the six requirements listed in the job description. Use specific examples from your past roles that highlight your skills and experiences relevant to the Garage Management Housing Officer position.
Be Authentic:We want to see the real you! While AI can help with structure, your application should reflect your own words and experiences. Avoid generic statements and focus on what makes you unique and suitable for this role.
Keep It Neat and Tidy:Accuracy is key! Ensure your CV and supporting documents are free from errors and well-organised. This shows us that you pay attention to detail, which is super important for the role.
Apply Early:Don’t wait until the last minute! We might close the advert before the deadline if we find the right candidate. So, get your application in as soon as possible through our website to avoid missing out!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on the legal and statutory framework related to housing services. Familiarise yourself with key terms and concepts that are relevant to the role of a Garage Management Housing Officer. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex enquiries or resolved complaints in the past. Think about specific situations where you demonstrated a firm but fair approach while working with diverse customers. This will highlight your ability to deliver excellent customer service, which is crucial for this role.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administrative tasks and IT skills, especially with Microsoft Word, Excel, and PowerPoint. You might be asked to provide examples of reports or spreadsheets you've created, so having a few examples in mind can really set you apart.
✨Engage with the Community
Think about ways you've engaged with local communities or supported tenant groups in the past. Be prepared to share your ideas on how you could promote available garages and enhance community involvement. This shows that you're not just focused on the job but also care about making a positive impact in the neighbourhood.
