Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 rising to £27,694 per annum (pro-rata for part-time) (Pay award pending)
Location: Humber Building, Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
To manage administrative and financial processes for Resident Services Commercial customers including issuing invoices, credit notes and dealing with customer queries. To provide a high level of customer service in order to retain customers and maximise income recovery. This includes managing credit control and debt recovery processes and associated customer service and retention duties.
About You
The ideal candidate will have:
- Experience of delivering excellent customer service and resolving customer enquiries effectively.
- Knowledge of debt recovery, credit control processes and income collection practices.
- Experience of working with financial processes, including invoicing, credit notes, payments and refunds.
- Ability to communicate confidently and professionally with customers and colleagues by telephone, in writing and face to face.
- Experience of using computerised financial systems and processing accurate data.
- Good working knowledge of Microsoft Excel and Word, including the use of spreadsheets and reports.
- Ability to work independently and as part of a team, managing workloads and meeting deadlines.
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Zarina Hearne, Senior Commercial Waste Operations Manager by telephone on 07961 986570or by email at zarina.hearne@nottinghamcity.gov.uk
Closing Date: 13/07/26
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: w/c 20/07/26
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
