At a Glance
- Tasks: Be the first point of contact for customers, handling queries and administrative duties.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Fixed Term – 6 Months
Working Hours: 37 per week
Worker Type: Hybrid after the completion of induction and training
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 (Level three) per annum (pro rata for part-time) (pay award pending)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role:
We are looking for two people to join the Enviroenergy Customer Service Team in the Enviroenergy department on a full-time fixed term contract for 6 months, working 5 days per week Monday to Friday with the requirement to be part of the on-call rota covering Monday to Sunday outside of normal office hours. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including account billing, account investigations, general queries, and mailbox management.
To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation. To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers. You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential.
About You:
- Customer Service Experience
- Complaints Handling Experience
- Ability to multi-task, prioritise, and manage time effectively
- Ability to adhere to General Data Protection Regulations
- Strong communication skills both written and verbal
- Strong administration skills
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. The role requires you to participate in the on-call rota, for which an additional payment is made.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 25/08/2026. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC.
Commercial Support Officer in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer, offering a dynamic work environment where Occupational Therapists can make a real difference in the lives of adults and children. With a strong emphasis on collaboration across health, housing, and social care teams, employees benefit from flexible working arrangements and opportunities for professional growth, making it a rewarding place to advance your career while positively impacting the community.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Officer in Nottingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Commercial Support Officer in Nottingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nottingham City Council, Leicestershire County Council, East Midlands Group.
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nottingham City Council, Leicestershire County Council, East Midlands Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nottingham City Council, Leicestershire County Council, East Midlands Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
