At a Glance
- Tasks: Be the first point of contact for customer enquiries and support commercial growth.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Other info: Flexible hybrid working arrangements available for a balanced work-life.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25583 - 26403 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: £25,583 to £26,403 per annum (pro rata for part-time) (Pay award pending)
Location: Humber Building, Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
- To act as first point of contact for enquiries, requests and complaints relating to the wide range of services delivered by Resident Services for Commercial customers primarily via the telephone, but also through other channels appropriate to the demand.
- To proactively contact both new and existing Commercial customers to support commercial growth activity.
About You:
- Experience of delivering excellent customer service and resolving enquiries or issues by telephone in a fast-paced environment.
- Strong communication skills with the ability to explain information, policies and procedures clearly to a wide range of customers.
- Knowledge of commercial and resident waste services, including an understanding of services such as clinical waste, skip hire and waste collection processes, or the ability to quickly develop this knowledge.
- Ability to actively listen, identify customer needs and provide effective solutions at the first point of contact.
- Experience of using IT systems and maintaining accurate records and customer information.
- Proven ability to manage difficult conversations professionally, take ownership of customer enquiries and work collaboratively with colleagues to achieve positive outcomes.
- Demonstrable commitment to equality, diversity and inclusion, with the ability to work effectively with customers and colleagues from diverse backgrounds.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
For informal enquiries please contact Zarina Hearne, Senior Commercial Waste Operations Manager, by telephone on 07961 986570 or by email at zarina.hearne@nottinghamcity.gov.uk
Closing Date: 13/07/26
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: w/c 20/07/26
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Commercial Support Advisor in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying the flexibility of hybrid working arrangements. Join us in our mission to enhance the lives of Nottingham's residents and be part of a team that values innovation and diversity.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottingham City Council, Leicestershire County Council, East Midlands Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottingham City Council, Leicestershire County Council, East Midlands Group:Your cover letter is your chance to shine! Tell us why you want to work at Nottingham City Council, Leicestershire County Council, East Midlands Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottingham City Council, Leicestershire County Council, East Midlands Group!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
