At a Glance
- Tasks: Support the administration and recovery of Council Tax accounts while helping residents with payment issues.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Other info: Hybrid working options available for a better work-life balance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and basic IT knowledge; training provided.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (pay award pending)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role:
We are seeking two Council Tax Administration & Recovery Officers to support the effective administration, billing, collection, and recovery of Council Tax accounts. The role involves handling customer enquiries, maintaining accurate records, negotiating payment arrangements, and progressing recovery action in line with legislation and council policies. The successful candidate will have strong communication and organisational skills, the ability to manage sensitive situations professionally, good attention to detail, and be familiar with Microsoft Office. Experience in a collections environment is desirable but full training will be given.
About You:
- Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally while supporting residents with payment difficulties and resolving disputes effectively.
- Strong organisational and problem-solving skills, with the ability to prioritise workloads, meet deadlines, and work collaboratively within a team in a fast-paced environment.
- Basic IT skills and the ability to learn new systems and software quickly, including Microsoft Office applications.
- Ability to work both independently and as part of a team, using problem-solving skills to resolve enquiries and support customers effectively.
- Previous experience in administration, customer service, finance, or local government would be beneficial, although full training will be provided and prior council tax experience is not essential.
A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 5th June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Early June 2026.
Benefit Assessment and Council Tax Recovery Officer in Nottingham employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying the flexibility of hybrid working arrangements. Join us in our mission to enhance the lives of Nottingham's residents and be part of a team that values innovation and collaboration.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Benefit Assessment and Council Tax Recovery Officer in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and potentially lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Benefit Assessment and Council Tax Recovery Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Benefit Assessment and Council Tax Recovery Officer. We want to see how you can make a difference in Nottingham!
Show Off Your Communication Skills:Since this role involves handling sensitive conversations, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show us how you’ve effectively supported customers or resolved disputes.
Be Organised and Detail-Oriented:We’re looking for someone who can manage their workload efficiently. Highlight any experiences where you’ve successfully prioritised tasks or maintained accurate records, as these are key to thriving in this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Benefit Assessment and Council Tax Recovery Officer. Familiarise yourself with council tax processes, customer service principles, and any relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves handling sensitive conversations, practice articulating your thoughts clearly and professionally. Think of examples from your past experiences where you've successfully resolved disputes or supported customers in difficult situations. This will demonstrate your ability to manage sensitive issues effectively.
✨Demonstrate Organisational Skills
Prepare to discuss how you prioritise tasks and manage your workload. You might want to share specific examples of how you've handled multiple responsibilities in a fast-paced environment. This will highlight your organisational skills and ability to work collaboratively within a team.
✨Be Ready to Learn
Since full training will be provided, express your eagerness to learn new systems and software. Mention any previous experiences where you've quickly adapted to new technologies or processes. This shows that you're not only capable but also enthusiastic about growing in the role.
