At a Glance
- Tasks: Manage customer returns and ensure efficient processing with a focus on problem-solving.
- Company: Join Leicestershire County Council's dynamic ESPO team.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Great location with opportunities for learning and development.
- Why this job: Make a real impact by improving customer service and operational efficiency.
- Qualifications: Experience in logistics, strong organisational skills, and a proactive attitude.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: ESPO, Barnsdale Way, Grove Park, Enderby, Leicester, LE19 1ES
Salary: £26,832 - £28,146 per annum (pro rata for part-time) (Pay award pending)
Working Hours: Full-time- 37 hours per week
Contract Type: Permanent
Closing Date: 31st July 2026
Interview Date(s): TBC
Are you highly organised, detail-focused and passionate about delivering excellent customer service? Do you enjoy solving problems, analysing data and working collaboratively across teams? If so, ESPO is looking for a Returns Coordinator to join our Operations team.
About the Role
As a Returns Coordinator, you will play a key role in managing the accurate and efficient processing of customer returns and failed deliveries. Working closely with Customer Services, Transport and Warehouse teams, you will ensure issues are resolved quickly, records are maintained accurately and customers receive a high-quality service. You'll also analyse return and delivery data to identify trends, support continuous improvement initiatives and help prevent backlogs that could impact customers by identifying and implementing process improvements in collaboration with the Operations and Customer Experience management teams.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Has experience working in a warehouse, logistics or operational environment.
- Is confident using Microsoft Office and multiple business systems.
- Has excellent attention to detail and strong organisational skills.
- Can manage competing priorities and work independently.
- Enjoys investigating problems and finding practical solutions.
- Can communicate effectively with colleagues and customers.
- Demonstrates a positive, proactive and team-focused approach.
- Has experience working towards KPIs and service targets.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
What we offer:
- Flexible working opportunities and access to employee benefits portal
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years service) and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development.
- Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Bernard Lowrey Email: b.lowrey@espo.org
How to Apply
At ESPO, we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raise a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Return Coordinator in Leicester employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer, offering a dynamic work environment where Occupational Therapists can make a real difference in the lives of adults and children. With a strong emphasis on collaboration across health, housing, and social care teams, employees benefit from flexible working arrangements and opportunities for professional growth, making it a rewarding place to advance your career while positively impacting the community.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Return Coordinator in Leicester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Nottingham City Council, Leicestershire County Council, East Midlands Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Nottingham City Council, Leicestershire County Council, East Midlands Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Nottingham City Council, Leicestershire County Council, East Midlands Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Return Coordinator in Leicester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Nottingham City Council, Leicestershire County Council, East Midlands Group:This is your chance to really connect with the team at Nottingham City Council, Leicestershire County Council, East Midlands Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Nottingham City Council, Leicestershire County Council, East Midlands Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Nottingham City Council, Leicestershire County Council, East Midlands Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Nottingham City Council, Leicestershire County Council, East Midlands Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
