PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: Grade 11 - £39,939 - £42,699 per annum (pro rata for part-time) (pay award pending)
Working Hours: 37 hours per week
Contract Type: Fixed Term, 12 Months
Closing Date: 13th July 2026
Interview Date(s): 29th and 30th July 2026
About the Role
Leicestershire County Council have an exciting opportunity for a 12-month fixed term role based within the Adults and Cultural Services Lead Practitioners team.
You will work under guidance and supervision in the Lead Practitioner Team to establish, maintain, and regularly review the core elements of assurance and performance frameworks, including the department’s operating models and governance procedures. This ensures that all strategic planning and operational requirements are effectively implemented and embedded across the department.
You will maintain up-to-date knowledge of relevant specialist, technical, legislative, and regulatory requirements within defined areas of responsibility, including quality assurance and stakeholder engagement, to ensure compliance and best practice are consistently applied
About You
This role will suit an individual passionate about showing how our services make a difference and who has experience in supporting service improvement and able to demonstrate that our services are helping to improve outcomes for residents by establishing and applying the delivery of quality standards within adult social care.
To apply for this post, you must have:
- Educated to degree (or equivalent experience) level in a relevant subject
- Excellent organisational skills and ability to work under pressure and project or change management experience.
- A good understanding of performance management, continuous improvement, quality assurance and service improvement tools
- The ability to analyse and interpret quantitative or qualitative data and presenting findings to a wide range of audiences.
- Excellent interpersonal skills, and the ability to influence
- Excellent communication skills to present information both written and verbal to a range of audiences.
- Have a good understanding of methodologies and techniques to collect and analyse qualitative data
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Nikki Rainbow – Lead Practitioner for Quality & Performance
Telephone: 0116 305 3016
Email: Nikki.Rainbow@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Quality Assurance and Service Improvement Officer (Internal Applicants Only) in Leicester employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer, offering a dynamic work environment where Occupational Therapists can make a real difference in the lives of adults and children. With a strong emphasis on collaboration across health, housing, and social care teams, employees benefit from flexible working arrangements and opportunities for professional growth, making it a rewarding place to advance your career while positively impacting the community.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
