Outreach Team Information and Support Co-ordinator (ISC) - Oakfield Secondary (Internal Applicants Only) in Leicester

Description

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester LE3 8RA

Salary: £32,070 - £34,359 per annum (pro-rata for part-time) (Pay Award Pending)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 12th August 2026

Interview Date(s): 17th August 2026

At a Glance

• What you’ll do: Coordinate referrals, manage information and data, and ensure children, young people, families and schools access the right support at the right time.

• Who you’ll work for: Leicestershire County Council – committed to inclusive education, early intervention and improving outcomes for children and young people.

• Why it matters: You’ll play a vital role in ensuring our outreach services are responsive, well-coordinated and accessible, helping children and young people receive timely support before challenges escalate.

• Benefits: Flexible working opportunities and a strong commitment to work-life balance.

• Salary: Grade 9.

About the Role

Are you highly organised, thrive in a fast-paced environment and passionate about making a difference for children and young people?

As the Outreach Team Information and Support Coordinator (ISC), you’ll be at the heart of Oakfield Outreach, coordinating referrals, triaging requests for support and ensuring children, families and schools are connected to the most appropriate services quickly and effectively. You’ll oversee information systems, maintain accurate performance data and work closely with schools, families and partner agencies to support a coordinated, trauma-informed approach to inclusion.

Working alongside the Head of Secondary Outreach and the wider team, you’ll ensure referrals are managed efficiently, support multi-agency working, coordinate meetings and forums, and provide line management to Administration Assistants. Your work will help ensure services are responsive, consistent and focused on achieving positive outcomes for vulnerable children and young people.

Key Responsibilities

• Coordinate and triage referrals, ensuring timely responses and appropriate support pathways.

• Manage information systems, data quality and performance reporting to support effective decision-making and service improvement.

• Work collaboratively with schools, families and partner agencies to coordinate support and promote inclusive practice.

• Coordinate meetings, locality forums and multi-agency activity, ensuring effective communication and follow-up.

• Supervise and support Administration Assistants to ensure efficient and responsive service delivery.

• Maintain accurate records and ensure compliance with safeguarding, confidentiality, GDPR and local authority procedures.

• Support the continuous development of Oakfield Outreach services, promoting early intervention and reducing exclusion.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

We’re looking for an organised, proactive and collaborative professional who is committed to improving outcomes for children and young people.

• Qualifications plus experience or experience without a qualification i.e. BTEC Higher or NVQ 3 (or equivalent) + post qualification experience, the experience item must be retained or Substantial experience of working in children or family services within a SEND, health, social care or education context.
• Experience of triage, referral management, family support, advisory or case coordination work with vulnerable children and families.
• Experience of maintaining accurate records, management information systems and producing reports to support service improvement and outcomes monitoring.
• Experience of building successful collaborative relationships with schools, families, partners and external agencies that command trust, confidence and respect.
• Experience of coordinating meetings, forums or multi-agency activities including minute-taking and follow-up actions.
• Excellent organisational skills with the ability to manage a high-volume, fast-paced workload and competing priorities.
• Competence in the use of digital systems, databases and Microsoft Office applications.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Andrea Davis Head of Secondary Outreach

Telephone: 07725 204 083

Email: Andrea.Davis@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.