At a Glance
- Tasks: Support Leicestershire residents by providing guidance on health, benefits, and financial issues.
- Company: Leicestershire County Council, dedicated to making a positive impact in the community.
- Benefits: Competitive salary, flexible working options, and a commitment to inclusivity.
- Other info: Open to flexible working arrangements and committed to supporting diverse applicants.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: NVQ in Business Administration or relevant experience, excellent communication skills, and customer service experience.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award award)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 19th June 2026
Interview Date(s): 29th June 2026
Are you looking for a rewarding career where you can make a difference to residents of Leicestershire? Are you looking to work in a fast-paced environment with variety and challenge?
About the Role
First Contact Plus is a triage and signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor, you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes:
- Improving Health
- Benefits
- Debt and Managing Money
- Feeling Safe
An enhanced DBS check is required for this post. For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must have:
- NVQ in Business Administration or equivalent relevant qualification or relevant experience
- Experience of liaising with customers using a variety of methods
- Experience of working in a customer-facing role or environment
- Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
- Excellent communication skills both written and verbal
- Be competent in using Microsoft Office applications including Word and Excel
- Able to adapt to dealing with all kinds of customers in order to assist them adequately
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Danny Saines - Operations Manager - Integrated Lifestyle Services Telephone: 0116 305 2477 Email: danny.saines@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Integrated Lifestyle Advisor in Leicester employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact on the community. With a commitment to flexible working arrangements, a supportive work culture, and opportunities for professional growth, employees can thrive in a dynamic environment that values inclusivity and accessibility. Join us at County Hall in Glenfield, where your contributions will directly enhance the lives of residents across Leicestershire.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Lifestyle Advisor in Leicester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Integrated Lifestyle Advisor position and the services offered by First Contact Plus. This way, you can tailor your approach during interviews and show that you're genuinely interested in making a difference for the residents of Leicestershire.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers through various methods, it’s crucial to demonstrate your ability to adapt your communication style. Try mock interviews with friends or family to get comfortable expressing your thoughts clearly and confidently.
✨Tip Number 3
Showcase your experience! When discussing your background, highlight any relevant customer-facing roles and how you've successfully supported individuals in the past. Use specific examples to illustrate your problem-solving skills and your commitment to delivering accessible services.
✨Tip Number 4
Don’t forget to apply through our website! Make sure to submit your application early, as we might close the vacancy if we receive enough applications. And remember, include a strong supporting statement that aligns with the criteria listed in the job description to boost your chances!
We think you need these skills to ace Integrated Lifestyle Advisor in Leicester
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the criteria listed in the job description. We want to see how you can make a difference for the residents of Leicestershire!
Show Off Your Communication Skills:Since this role involves liaising with customers, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:Don’t forget to mention any relevant experience you have in customer-facing roles or environments. We’re looking for candidates who can adapt to various customer needs, so share examples that showcase your versatility.
Apply Early!:We might close the vacancy early if we get enough applications, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Integrated Lifestyle Advisor role. Familiarise yourself with the services offered by First Contact Plus and think about how your skills and experiences align with their needs. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since this role involves liaising with customers through various methods, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've effectively communicated with customers or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle different customer situations. Prepare by thinking of specific instances where you've successfully resolved issues or provided support. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to follow your thought process.
✨Emphasise Your Commitment to Inclusivity
Leicestershire County Council values inclusivity and accessibility. Be ready to discuss how you can contribute to these values in your role as an Integrated Lifestyle Advisor. Share any relevant experiences that highlight your commitment to providing accessible services and supporting diverse communities.
