At a Glance
- Tasks: Provide high-quality admin support in a dynamic, fast-paced environment.
- Company: Join Leicestershire County Council and be part of a collaborative team.
- Benefits: Competitive salary, flexible working options, and a supportive workplace culture.
- Other info: Opportunity for career growth and commitment to inclusivity and accessibility.
- Why this job: Experience variety every day while making a real impact on HR and payroll services.
- Qualifications: NVQ Level 2 or equivalent experience, strong communication, and organisational skills.
The predicted salary is between 25995 - 26409 £ per year.
Organisation: Leicestershire County Council
Work Location: Room 300B, County Hall Glenfield, Leicestershire, LE3 8SR
Salary: £25,995 - £26,409 per annum (pro rata for part time) Pay award pending
Working Hours: 37
Contract Type: Fixed Term for 7 months
Closing Date: 14th June
Interview Date(s): TBC
Do you enjoy a challenge? Do you want a job where no two days are the same?
About the Role
The Employee Service Centre (ESC) is looking to appoint an Administrator to provide efficient, high-quality administrative support, ensuring the accurate and timely delivery of services to customers. Forming part of East Midlands Shared Services (EMSS), the ESC is a dynamic and fast-paced service providing transactional Payroll and HR Administration services for our partners, Nottingham City Council & Leicestershire County Council, along with some external customers.
If variety is what you are looking for then, no two days are the same in the ESC, as there is always something to focus on. The ESC completes over 40,000 payments each month, handles over 150 adverts each month, produces over 3,000 contractual documents and handles more than 2,000 queries each month.
As an Administrator on our Service & HR Administration team, you’ll play a key role in shaping the customer journey by providing efficient support to employees, managers and various customers in Leicestershire County Council, Nottingham City Council and other partner organisations on a wide range of HR Policy and Payroll related queries. You will also be responsible for issuing contractual documents and will work to agreed processes and performance guidelines. This post is currently a temporary contract to cover a secondment for 7 months.
About You
To apply for this post, you must:
- NVQ Level 2 or equivalent qualification Or Equivalent level of relevant experience.
- Have clear and concise written communication and interpersonal skills.
- Have a good attention to detail with a focus on accuracy and quality.
- Have a strong understanding of customer service and care standards.
- Have excellent organisation skills and the ability to prioritise workload with a proven track record of delivering to tight deadlines.
- Be able to demonstrate knowledge of current HR, payroll and pension regulations.
- Be competent in the use of ICT systems, including Microsoft Office programmes (Word, Excel, Outlook) and have the ability to quickly learn and understand our Ticket Management and Oracle Fusion ERP systems.
- Be able to manage, safely and appropriately, the handling, processing and disposal of information and data both physical and electronic.
- Operating data quality management processes and maintaining a good awareness of relevant legislation, such as General Data Protection Regulations (2018) and Freedom of Information Act.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Mary Pepler - ESC Service Delivery Manager Telephone: 0116 3056672 Email: mary.pepler@emss.org.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you.
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Employee Service Centre Administrator in Leicester employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that values diversity and inclusivity, offering a dynamic work environment where no two days are the same. With a strong commitment to employee growth, flexible working options, and a focus on delivering high-quality services, you will have the opportunity to make a meaningful impact in the community while developing your skills in a supportive atmosphere.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Employee Service Centre Administrator in Leicester
✨Tip Number 1
Get to know the company! Research Leicestershire County Council and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to HR and payroll. Think about how your skills align with the role and be ready to share specific examples from your past experiences.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on what the interviewers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include a strong supporting statement that highlights how you meet the criteria listed in the job description.
We think you need these skills to ace Employee Service Centre Administrator in Leicester
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a moment to really understand what the Employee Service Centre Administrator role is all about. Check out the job description and think about how your skills and experiences align with what they're looking for.
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Make sure you clearly explain how you meet the criteria listed in the 'About You' section. Use specific examples from your past experiences to show off your skills and achievements.
Keep it Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon. Remember, they want to see your communication skills, so make sure your writing is easy to read and free of errors.
Apply Early!:Don’t wait until the last minute to submit your application. The vacancy might close early if they get enough applications, so get your application in as soon as you can. Plus, this gives you time to review and refine your submission!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on HR and payroll regulations before the interview. Familiarise yourself with the key policies and procedures relevant to the role, as this will show your understanding of the job and your commitment to delivering high-quality service.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples that demonstrate your written and verbal skills. Think about times when you've effectively communicated complex information or resolved customer queries, and be ready to share these during the interview.
✨Demonstrate Attention to Detail
As an Administrator, accuracy is key. Be prepared to discuss how you ensure quality in your work. You might want to mention specific tools or methods you use to double-check your work, especially when handling sensitive data or contractual documents.
✨Emphasise Your Organisational Skills
With a fast-paced environment like the Employee Service Centre, showcasing your ability to prioritise tasks is essential. Prepare to talk about how you manage your workload, meet deadlines, and adapt to changing priorities, as this will highlight your suitability for the role.
