At a Glance
- Tasks: Join our team as a Debt Resolution Officer and help manage consumer collections and queries.
- Company: Leicestershire County Council, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Make a real impact while developing your skills in a dynamic and rewarding role.
- Qualifications: Experience in consumer collections and strong customer service skills required.
The predicted salary is between 28605 - 31029 £ per year.
PLEASE NOTE THIS POST IS ONLY OPEN FOR INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work location: Loxley House, Station Street, Nottingham, NG2 3NG
Salary: £28,605 to £31,029 per annum (pro rata for part-time)
Pay award pending
Working Hours: 37 Hours per week
Contract Type: Permanent
Closing Date: 12th June 2026
Interview Date(s): Interviews will commence the week commencing 15th June 2026.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? EMSS are looking for x1 Full-time Debt Resolution Officers to join their expanding, busy team. EMSS are going through an exciting period of growth and has new opportunities available within our team.
The role would suit candidates with consumer collections/query management experience who can manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.
About the Role
You will have strong experience in consumer collections and query resolution. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You’ll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets; we want you to be able to support our customers in the best way.
About you
To apply for this post, you must have the qualifications, knowledge and experience below:
- Relevant qualification in Finance, Accounting, or a related field, or equivalent experience in credit control and collections.
- Strong knowledge of consumer credit control, collections processes, query resolution, and accounts receivable best practices.
- Understanding of financial controls, KPI frameworks, and risk management, including awareness of legal and compliance requirements in debt recovery.
- Proven experience managing end-to-end consumer portfolios, consistently achieving collection targets and KPIs.
- Ability to prioritise and resolve queries effectively, working with service users and internal teams to minimise aged debt and non-collection risk.
- Demonstrated experience identifying root causes of invoice queries and implementing improvements to reduce recurring issues.
- Experience managing non-collectable debt, preparing write-off schedules, and escalating cases to legal action or external debt recovery where required.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Davide Dulcetta - ASC AR Team Leader Telephone: 0116 305 4468 Email: Davide.Dulcetta@emss.org.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Debt Resolution Officer (Internal Applicants Only) in Leicester employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where every team member can thrive. With flexible working options and a commitment to inclusivity, we empower our staff to make a meaningful impact in the community while enjoying a balanced work-life dynamic. Join us at Loxley House in Nottingham, where your contributions will be valued and recognised as we work together to deliver accessible services for all residents.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Resolution Officer (Internal Applicants Only) in Leicester
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We think you need these skills to ace Debt Resolution Officer (Internal Applicants Only) in Leicester
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