At a Glance
- Tasks: Support Ukrainians seeking sanctuary by managing accommodation processes and communications.
- Company: Leicestershire County Council, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Temporary role until January 2027 with potential for remote work.
- Why this job: Join a unique team making a real impact on lives during challenging times.
- Qualifications: Customer service experience, strong organisational skills, and effective communication abilities.
The predicted salary is between 26832 - 28146 £ per year.
PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part-time) (Pay Award Pending)
Working Hours: 37 hours per week
Contract Type: Secondment until 31st January 2027 (please gain your manager's approval prior to applying)
Closing Date: 16th July 2026
Interview Date(s): 30th July 2026
About the Role
Could you work to support effective processes and communications that ensure Ukrainians seeking sanctuary from war have safe and appropriate host accommodation and can access services to support them to live independently in Leicestershire? We have a short-term or secondment opportunity to work as part of our Homes for Ukraine Team as a Triage Officer. We are looking for someone with excellent organisational, communication and data processing skills, with great attention to detail to support key processes within the team. You will be the first point of contact for new hosts on the scheme, communicating key information about the requirements of the scheme and triaging and processing further communications, requests and required tasks relating to the scheme, as well as overseeing and liaising with partners regarding safety and safeguarding, including DBS checks. This is a great opportunity to develop and broaden your skills and experience and be part of a unique team making a difference to people seeking sanctuary from the war in Ukraine. This is a full-time position with potential for flexible working in line with business need. This is a temporary position to 31 January 2027, pending an organisational change process. The role is based at County Hall in Glenfield with opportunities for home and remote working. An enhanced with barred list DBS check is required for this post.
About You
To apply for this post, you must:
- NVQ2 level qualification or experience in providing customer services
- Excellent organisational skills and attention to detail
- Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, in a sensitive and professional manner
- Good time management skills and the ability to learn new processes and systems quickly and respond flexibly to changing requirements
- Confident and experienced in accurately processing sensitive data using a range of software packages and systems
- Experience of working in a team, working well with people from different backgrounds
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: James Fox - Homes for Ukraine Project Manager Email: James.Fox@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Triage Officer - Homes for Ukraine (Internal Applicants Only) in Glenfield employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer, offering a supportive work culture that prioritises inclusivity and employee well-being. As a Triage Officer in the Homes for Ukraine team, you will have the opportunity to make a meaningful impact while benefiting from flexible working arrangements and professional development opportunities. Join us at County Hall in Glenfield, where your contributions will help provide sanctuary and support to those in need, all within a collaborative and dynamic environment.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Triage Officer - Homes for Ukraine (Internal Applicants Only) in Glenfield
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Nottingham City Council, Leicestershire County Council, East Midlands Group that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Triage Officer - Homes for Ukraine (Internal Applicants Only) in Glenfield
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Nottingham City Council, Leicestershire County Council, East Midlands Group. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Nottingham City Council, Leicestershire County Council, East Midlands Group.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Nottingham City Council, Leicestershire County Council, East Midlands Group!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Nottingham City Council, Leicestershire County Council, East Midlands Group resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Triage Officer - Homes for Ukraine (Internal Applicants Only) position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
