Transport Assessor (Internal Applicants Only) in Glenfield

Description

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Salary: £29,550 - £32,055 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 2nd October 2026

Interview Date(s): TBC

We have a vacancy for a Transport Assessor (1 full time post and 1 part time 18.5 hrs post) to join the Passenger Transport Services Team within the Assisted Transport Service. This is a busy service providing school transport to eligible mainstream children and children and adults with special educational needs and disabilities.

You will be working in a fast-paced environment dealing with time sensitive cases using the transport policy to determine eligibility for transport assistance both accurately and consistently. You will liaise with stakeholders such as SENA, the Admissions Service and schools. You will also assist with the administration of transport appeals, proactive communication with customers and stakeholders using a variety of ICT packages to maintain and record information.

If you would like to work in the Passenger Transport Services Team, primarily dealing with eligibility assessments and enjoy working with people then please apply.

About the Role

You will be required to assess both mainstream students and those with SEND who live in Leicestershire using the home to school transport policies, applying those policies in a consistent and fair way.

You will process application forms, enquiries and gather information from internal and external bodies to determine eligibility for those who are eligible for transport and communicate the decision, even when difficult, to parents, carers, school/colleges and internal staff in an assertive, calm and empathetic manner.

You will support the team in arranging appeal panel hearings, be involved with stage 1 appeals and plan and deliver an efficient service by providing accurate and correct decisions first time.

You will be required to work collaboratively as part of a larger team being flexible in your approach to work, prioritising competing work items and be able to work using your own initiative

You will also support in the development and maintenance of efficient business processes to make best use of Council resources

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ Level 3 or equivalent in appropriate area plus experience.
• Be able to interpret and apply complex local policies and information from a number of sources, to support delivery of transport and enable effective communication
• Have excellent attention to detail and accuracy, strong analytical and evaluation skills, in relation to written and administrative tasks including reports and correspondence
• Be able to adapt to varying workloads and priorities, work to tight timescales and to agreed targets and a customer focused approach where the customer experience is central to the delivery of the service even when holding a difficult conversation.
• Knowledge and experience of using a range of IT systems
• Ability to work effectively within a team and independently

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Abbie Heard – Senior Eligibility and Appeals Officer

Telephone: 0116 305 3961

Email: Abbie.heard@leics.gov.uk

or

Donna Wileman - Assessment Team Manager

Telephone: 0116 305 2619

Email: donna.wileman@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement (maximum 500 words) that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.