At a Glance
- Tasks: Lead and develop high-quality support for unpaid carers in Leicestershire.
- Company: Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and better outcomes.
- Why this job: Make a real impact on the lives of carers and their families.
- Qualifications: Degree or equivalent experience in social care management required.
The predicted salary is between 55443 - 61116 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £55,443 to £61,116 per annum (pro rata for part-time, pay award pending)
Working Hours: 37 Hours Per Week
Contract Type: Permanent
Closing Date: Monday 24th August 2026
Interview Date: TBC
Do you have a passion for working with carers? Do you want to make a difference and looking for a challenging role that gives great job satisfaction? Leicestershire County Council are introducing a new strategic lead for carers.
About the Role
If you are an experienced, values-led leader with the vision and drive to deliver improvement, you could be the person we are looking for as Service Manager for Carers. You will lead the development and delivery of high-quality support for carers, working with partners, communities and colleagues to make a meaningful difference for people who provide unpaid care. You will ensure outcomes are achieved, impact is measured, and strategic oversight is effectively connected with operational delivery.
In this strategic role, you will lead the Carers Team and oversee the delivery of carers assessments, reviews, service development and performance improvement. You will play a key role in implementing and ensuring sustainable delivery of the Multi-Agency Carers Strategy for Leicestershire, ensuring that carers are heard, listened to and actively involved in influencing the services that affect them.
You will provide clear leadership across the service area, translating strategy into delivery and using data, insight and feedback to improve outcomes, strengthen preventative support and ensure value for money. The role requires effective partnership working across social care, health, voluntary and independent sectors, as well as the ability to influence change, manage performance and support teams through transformation.
The successful candidate will bring significant experience of leading people and managing performance, budgets and competing service demands. You will have strong knowledge of social care legislation, policy and best practice, alongside a proven ability to work collaboratively with partners and stakeholders to develop practical, innovative solutions. Experience of safeguarding, strategic service development, relationship management and using data to inform decision making will be essential.
We are seeking someone who can role model Leicestershire County Council’s values of positivity, trust and respect, flexibility, openness and transparency. You will be confident in building positive relationships, encouraging innovation, supporting staff wellbeing and creating a culture focused on continuous improvement and better outcomes for carers and the people they support.
This is an opportunity to influence the future of carers support in Leicestershire, working at a strategic level while staying connected to the experiences of carers, communities and front-line services. If you are committed to partnership working, strength-based practice and improving lives, we would welcome your application.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Educated to degree level or equivalent management experience, or appropriate professional qualification in social work or occupational therapy.
- Management qualification or evidence of continual professional management development demonstrable experience identified within the section below.
- Substantial adult social care experience at a policy or operational management level with a successful track record as a manager in a social care or health organisation and demonstrable experience in managing and implementing change and performance improvement programmes.
- Significant experience in people and performance management and stakeholder and relationship management beyond adult social care.
- Dealing with a wide breadth of strategy and policy issues and in a multidisciplinary and/or multi-agency setting.
- Strategic partnership working with representative citizens and carers to identify policy solutions.
- Skills and knowledge relevant to the service area, carers and prevention along with excellent knowledge of partnership agencies in statutory, voluntary and independent sectors.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
- Kelly Wright, Head of Service - Kelly.wright@leics.gov.uk or 0116 3054818
- Tracy Ward, Deputy Director for Adult Social Care - Tracy.ward@leics.gov.uk or 0116 3057563
- Mandy Ewart, Lead Practitioner - Mandy.ewart@leics.gov.uk or 0116 3059133
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you.
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Strategic Service Manager- Carer's Service in Glenfield employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer, offering a dynamic work environment where Occupational Therapists can make a real difference in the lives of adults and children. With a strong emphasis on collaboration across health, housing, and social care teams, employees benefit from flexible working arrangements and opportunities for professional growth, making it a rewarding place to advance your career while positively impacting the community.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Service Manager- Carer's Service in Glenfield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nottingham City Council, Leicestershire County Council, East Midlands Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nottingham City Council, Leicestershire County Council, East Midlands Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nottingham City Council, Leicestershire County Council, East Midlands Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nottingham City Council, Leicestershire County Council, East Midlands Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Strategic Service Manager- Carer's Service in Glenfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nottingham City Council, Leicestershire County Council, East Midlands Group:Before hitting send, make sure to tailor your application specifically to Nottingham City Council, Leicestershire County Council, East Midlands Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
