At a Glance
- Tasks: Provide essential admin support to the Quality and Contracts team, managing queries and overseeing contractual changes.
- Company: Join Leicestershire County Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RL
Salary: £26,832 - £28,146 Per annum (Pro rata for part time) Pay award pending
Working Hours: Full Time – Mon – Thurs 8:30am – 5pm, Fri 8:30am – 4:30pm.
Contract Type: Permanent
Closing Date: Sunday 24 May 2026
Interview Date(s): Week commencing 8 June 2026
Are you looking for a rewarding career where you can make a difference? Would you like to join a friendly team where no two days are the same?
About the Role
The successful candidate will provide specialist administration support to the Quality and Contracts team. This will involve managing the enquiry line which is the central point for internal staff and external parties to contact the team. You will be managing a range of queries every day via email and telephone. You will also be supporting the team with information about concerns in providers and safeguarding information. You will oversee contractual changes and manage information about the quality of contracted providers. The queries are varied and can be very complex so you will need to be confident with dealing with a wide range of information and communicating with different audiences. You must be able to work with the team to develop processes and support with implementation.
About You
- Support people to resolve complex organisational issues including interpreting and communicating information to different audiences.
- Be self-motivated and able to manage your own workload, including being able to prioritise, meet timescales and work under pressure.
- Develop and maintain record-based systems including accurate written records.
- Manage sometimes challenging and potentially confrontational situations with professionalism.
- Have a willingness to learn and develop new skills including understanding of contractual compliance and setting up new contracts.
- Experience of working in an administrative / financial setting including an NVQ Level 2 (or equivalent qualification in administration / secretarial roles).
- Able to use Microsoft Office and other IT systems to a high standard.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Natalie Smith Senior Quality Manager Telephone: 0116 305 2848 Email: Natalie.X.Smith@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Quality & Provider Sustainability Support Worker in Glenfield employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member can thrive. With flexible working options and a commitment to inclusivity, employees are encouraged to grow professionally while making a meaningful impact in the community. Located in the heart of Leicestershire, the council provides a dynamic environment where no two days are the same, ensuring a fulfilling career for those passionate about public service.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Provider Sustainability Support Worker in Glenfield
✨Tip Number 1
Get to know the organisation! Research Leicestershire County Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complex queries, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to build confidence in explaining your experiences.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you've successfully managed challenging situations. Be ready to discuss these during your interview to demonstrate your capability in handling the role's demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to include a strong supporting statement that highlights how you meet the criteria listed in the job description.
We think you need these skills to ace Quality & Provider Sustainability Support Worker in Glenfield
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. We want to see how your skills and experiences align with what we're looking for!
Showcase Your Communication Skills:Since you'll be dealing with a variety of queries, it's essential to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show us you can handle complex information.
Highlight Your Organisational Skills:We need someone who can manage their workload and prioritise tasks effectively. In your application, share examples of how you've successfully managed multiple responsibilities in the past.
Be Yourself!:Don't forget to let your personality shine through in your application. We value authenticity and want to know what makes you unique. Apply through our website and show us why you're the perfect fit for our team!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Quality & Provider Sustainability Support Worker. Familiarise yourself with the key tasks mentioned in the job description, such as managing queries and supporting the team with information about providers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Complex Scenarios
Given that the role involves dealing with complex organisational issues, think of examples from your past experiences where you've successfully resolved similar challenges. Be ready to discuss how you interpreted and communicated information to different audiences, as this will demonstrate your ability to handle the varied queries you'll encounter.
✨Showcase Your IT Skills
Since proficiency in Microsoft Office and other IT systems is crucial, be prepared to discuss your experience with these tools. You might even want to mention specific projects or tasks where you used these skills effectively. This will reassure the interviewers that you can manage record-based systems and maintain accurate written records.
✨Emphasise Your Team Spirit
The role requires collaboration with the Quality and Contracts team, so highlight your ability to work well in a team environment. Share examples of how you've contributed to team processes or supported colleagues in the past. This will show that you’re not just a lone wolf but someone who values teamwork and can help develop processes together.
