At a Glance
- Tasks: Be the first point of contact for our HART service and support individuals in need.
- Company: Join Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with a rolling rota, offering excellent career development opportunities.
- Why this job: Make a real impact by helping people regain their independence and improve their lives.
- Qualifications: GCSEs in English and relevant experience in social care or customer service required.
The predicted salary is between 26832 - 28146 € per year.
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: Permanent.
Closing Date: 29th May 2026
Interview Date(s): TBC
This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.
About the Role:
2 x 37-hour Posts. The HART service provides several care and support offers under its registration as a domiciliary care service. This includes reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence. Homecare support facilitates timely discharge from acute and community hospitals to better understand the needs of the person once they have returned home. Short term crisis support is available for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties:
- Be the first point of contact for all internal and external customers to the HART Service.
- Provide a comprehensive initial contact and duty function, ensuring that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.
- Accept initial referrals into the service and screen against the HART Criteria.
- Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
- Prioritise urgent referrals to meet key performance indication response times within a two-hour window.
- Programme Service in such a way which maximises the utilisation of all available resources.
It is an important role in the day-to-day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern that includes regular weekends, early, late and day shifts and bank holidays. The nature of the work may involve the job holder carrying out work outside of normal working hours. You will need access to a vehicle. A flexible approach to work, access to a vehicle and drivers’ licence and an Enhanced DBS is required for this post.
About You:
- Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
- Experience of working in local government and relevant experience working within an Adult Social Care setting.
- Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
- Experience of working effectively as part of a team, supporting and developing colleagues and have experience working within a customer service or customer contact centre.
- Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
- Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
- Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager: Email: Jane.Wesson@leics.gov.uk Tel: 01163053218
How to Apply:
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
HART Referral, Duty & Programming Officer in Glenfield employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture that values diversity and inclusivity. With flexible working options and a commitment to employee growth, you will have the opportunity to make a meaningful impact in the community while enjoying a rewarding career in a dynamic environment. Located in Glenfield, Leicester, you will be part of a dedicated team providing essential care services, ensuring that every day brings new challenges and opportunities for personal and professional fulfilment.
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land HART Referral, Duty & Programming Officer in Glenfield
✨Tip Number 1
Get to know the HART service inside out! Familiarise yourself with their mission and values, as well as the specific duties of the role. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it’s really like to work there. Plus, they might even give you some tips for your interview!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and social care. Think about your past experiences and how they relate to the role, so you can share relevant examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to include a strong supporting statement that clearly outlines how you meet the criteria listed in the job description.
We think you need these skills to ace HART Referral, Duty & Programming Officer in Glenfield
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you understand what the role is all about. Check out the key duties and requirements so you can tailor your application to show how you fit the bill.
Craft a Strong Supporting Statement:This is your chance to shine! Use your supporting statement to highlight how your experience matches the criteria listed in the 'About You' section. Be specific and give examples that demonstrate your skills.
Keep it Clear and Concise:We love a good read, but keep your application straightforward. Avoid jargon and long-winded sentences. Make sure your points are clear and easy to follow, so we can see your strengths at a glance.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can to avoid missing out!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HART service and its key duties. Familiarise yourself with the types of support offered, especially reablement and crisis support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves being the first point of contact for customers, prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed queries or issues effectively, as this will demonstrate your ability to handle the demands of the role.
✨Demonstrate Teamwork and Flexibility
The job requires working as part of a team and being flexible with shifts. Be ready to discuss times when you've collaborated successfully with colleagues or adapted to changing circumstances. This will illustrate your ability to thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise urgent referrals. Think of scenarios where you've had to make quick decisions or manage risks effectively. Practising these responses will help you feel more prepared and confident during the interview.
