At a Glance
- Tasks: Support individuals in hospital discharge and provide essential information with empathy.
- Company: Join Leicestershire County Council, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Open to applicants from all backgrounds; we value potential over CVs.
- Why this job: Make a real impact while helping others navigate important life transitions.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27717 - 29076 £ per year.
Organisation: Leicestershire County Council
Worker Location: County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £27,717 - £29,076 Per annum (pro rata for part time)
Working Hours: 37 hours per week - Monday to Friday
Contract Type: Fixed Term – 12 Months
Closing Date: 9th November 2026
Interview Date(s): TBC
Are you passionate about making a real difference in people’s lives? We are seeking a dedicated and compassionate Customer Service Agent to join our Adult Social Care team within the Home First Hospital Discharge service. If you are enthusiastic, caring, and eager to contribute to a supportive environment, we would love to hear from you.
About the Role: The position forms part of our hospital discharge team and will provide advice and information to people and partners accessing our services whilst data inputting and maintaining accurate records.
About You:
- Experience working in a customer facing role with direct customer contact via telephone and the ability to handle sensitive enquiries with empathy.
- Able to work effectively as part of a team and on own initiative.
- Able to work towards KPI’s and service level targets, whilst maintaining the ability to remain calm and deal effectively with a pressurised workload.
- Able to utilise information technology and learn and process new information quickly and accurately.
- Highly organised with the ability to manage conflicting demands and to prioritise work.
- A clear understanding of the need to effectively manage risk.
- Excellent written and verbal communication skills with the ability to communicate diplomatically and tactfully when dealing with sensitive confidential matters.
- Fast and accurate keyboard skills with good attention to detail and able to identify and record critical information.
- Able to demonstrate quick thinking and problem solving.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Darsha Patel – Team Manager Telephone: 0116 305 7972 Email: darsha.patel@leics.gov.uk OR Jenny Pick – Strategic Service Manager Telephone: 0116 305 4046 Email: jenny.pick@leics.gov.uk
How to Apply: At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions.
Customer Service Agent in Glenfield employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Leicestershire County Council is an excellent employer, offering a dynamic work environment where Occupational Therapists can make a real difference in the lives of adults and children. With a strong emphasis on collaboration across health, housing, and social care teams, employees benefit from flexible working arrangements and opportunities for professional growth, making it a rewarding place to advance your career while positively impacting the community.
Contact Details:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Glenfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nottingham City Council, Leicestershire County Council, East Midlands Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent in Glenfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nottingham City Council, Leicestershire County Council, East Midlands Group.
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nottingham City Council, Leicestershire County Council, East Midlands Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nottingham City Council, Leicestershire County Council, East Midlands Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
