Closures Agent (Internal Applicants Only) in Glenfield

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation: Leicestershire County Council

Work Location: Leicestershire County Council, County Hall, Glenfield, Leicester LE3 8RA

Salary: £26,853 - £27,282 per annum (pro rata for part time)

Working Hours: 37 hours per week (Monday - Thursday 8:30 - 17:00 and Friday 8:30 - 16:30)

Contract Type: Permanent

Closing Date: 20th September 2026

Interview Date(s) TBC

Are you looking for a rewarding career where you can make a difference? EMSS are looking for a full time Closure Agent.

About the Role

This role is ideal for someone with strong numerical skills, excellent attention to detail, and a commitment to delivering high-quality customer service. You will be responsible for the timely and accurate reconciliation of care accounts, investigating and resolving queries from internal teams and external customers, and contributing to process improvements that enhance the efficiency of the finance function. Working collaboratively with colleagues across departments, you will help ensure smooth financial operations and support wider organisational objectives.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 qualification in a relevant area e.g. Finance or Business Administration or similar appropriate equivalent or Demonstrable experience identified within the section below.
• Experience of dealing efficiently and effectively with queries and correspondence.
• Knowledge of the importance of confidentiality, and accurate information/data management.
• Experience of dealing with members of the public.
• Experience of supporting older people and vulnerable individuals.
• The ability to converse and communicate with customers and external stakeholders in a clear and concise manner under existing confidentiality frameworks.
• Able to gather information, interpret, analyse, and complete tasks timely and accurately to undertake reconciliations of finance information from various sources, investigate and take corrective action.
• To be able to use and apply Information Technology efficiently and effectively using software packages including Microsoft Excel.
• To be able to work on own initiative, manage own time effectively to ensure tasks are accurately completed and deadlines are met.
• To ensure that financial regulations are appropriately complied with, and the accuracy and integrity of the financial and line of business systems and general ledger is maintained and the appropriate reconciliations are undertaken accurately and within the required deadlines.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact: Warren Dukes - Account Closure Supervisor Telephone: 0116 305 1692 Email: warren.dukes@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.