Case Officer - Appointeeship & Deputyship in Glenfield

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester, LE3 8RL

Salary: £28,605 to £31,029 Per annum (pro rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 12th May 2026

Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?

About the Role

This is a money management role. As a Case Officer in the Appointeeship & Deputyship team, you will be supporting some of our most vulnerable service users who do not have the mental capacity to manage their own finances. You will care about making a real difference for people by safeguarding their finances and supporting individuals to remain independent by maximising their income and capital. This can cover dealing with everything from paying household bills to selling property or investing capital.

You will be working with minimal supervision, managing a case load where you will be responsible for the financial affairs for our clients. This will involve acting as a Corporate Appointee for our clients and making sure they receive their full entitlement to benefits. You will ensure that accounts are operating efficiently and that savings levels are monitored as well as completing detailed financial information that can be used for financial assessment, debt management or reporting purposes. In addition to the above, you will liaise with external companies such as utility providers, on behalf of our clients, and create accurate financial reports which are submitted to the Office of the Public Guardian.

An enhanced DBS check is required for this post.

About You

To apply for this post, you must have:

• Education to GSCE/NVQ Level 2 or substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
• Experience working with computerised financial and data management systems and Microsoft Office or equivalent software.
• The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
• Knowledge and understanding of the Welfare Benefits system.
• Knowledge of Adult Social Care policy and practice.
• Ability to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
• Demonstrable understanding of the importance of confidentiality, data security and management.
• An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

• Neil Parry, Strategic Service Manager
  Telephone: 0116 3056646
  Email: neil.parry@leics.gov.uk
• Lynda Wilson, Team Manager
  Telephone: 0116 3051191
  Email: Lynda.wilson@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshservice.com/support/home

By applying for this post, you agree to our Terms and Conditions.