Business Services Information Officer in Glenfield

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Salary: £29,550 - £32,055 per annum (pro-rata for part-time)

Working Hours: 20 hours per week

Contract Type: Permanent

Closing Date: 20th September 2026

Interview Date(s): TBC

This is an exciting opportunity to work in a high performing Business Services Team within the Growth, Environment & Transport Department at Leicestershire County Council.

About the Role

As a Business Services Information Officer, you will join a friendly, motivated and professional team committed to providing excellent customer service to colleagues across the department and Council, including senior management and Members. The key component of the role consists of administering, managing and coordinating the department’s Freedom of Information, Environmental Information and Subject Access requests. You’ll be confident working with senior managers; work well under pressure; have great attention to detail, excellent organisational and communication skills; and appreciation of working according to national regulations and towards statutory deadlines.

In return, you will have the opportunity to develop and progress within a large public sector organisation, with chances to thrive in a modern and flexible working environment, have access to an excellent Local Government Pension Scheme, along with a generous annual leave entitlement.

About You

To apply for this post, you must:

• Relevant NVQ3 or equivalent qualifications and / or demonstrable experience supporting Freedom of Information (FOI) functions and / or service information management.
• Understanding of Data Protection and Freedom of Information legislation and information management principles, with the ability to apply this knowledge effectively in a professional working environment.
• Experience of conducting research, analysing information from a range of sources, maintaining accurate electronic records and producing clear, evidence-based responses and reports.
• High standard of verbal and written communication skills, with the ability to build positive working relationships and provide advice and support to colleagues as well as senior managers and elected members.
• Highly organised with excellent attention to detail, with the ability to manage and prioritise a varied workload, work accurately under pressure and consistently meet challenging deadlines.
• Proficient in Microsoft Office applications and wider IT systems, with the ability to use technology to improve efficiency, maintain data accurately and adapt to new systems and processes.
• A collaborative and proactive team member who can work independently with minimal supervision, handle sensitive and confidential information appropriately.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.

If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

• Kasia McCabe (recruiting Manager)- Senior Democratic Services Officer Telephone: 0116 3052564 Email: Katarzyna.Mccabe@leics.gov.uk
• Edward Groocock - Democratic Services Officer Telephone: 0116 3050046 Email: Edward.Groocock@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you.

Click the apply button to submit your application, ensuring that you upload a supporting statement (maximum 500 words) that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.

For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.