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For Companies At a Glance
- Tasks: Support consumers in managing collections and resolving queries with top-notch customer service.
- Company: Local government authority committed to community support and improvement.
- Benefits: 25 days annual leave, flexible working hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enhancing your skills in a rewarding role.
- Qualifications: Strong customer service skills and a passion for process improvement.
- Other info: Join a dynamic team focused on community well-being and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in England seeks a Full-time Debt Resolution Officer to provide comprehensive support in managing consumer collections and resolving queries. Your role will involve handling a diverse portfolio while ensuring a high level of customer service.
Responsibilities include:
- Prioritising debt recovery
- Addressing client concerns
- Collaborating with various departments
Offers include 25 days of annual leave and opportunities for flexible hours. Ideal for those driven by customer satisfaction and process improvement.
Debt Resolution Officer - 360° Service, Flexible Work in England employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer - 360° Service, Flexible Work in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt resolution and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing consumer collections and resolving queries. Use specific examples to demonstrate how you've improved processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Resolution Officer - 360° Service, Flexible Work in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt resolution and customer service. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: As a Debt Resolution Officer, clear communication is key. In your application, demonstrate your ability to handle queries effectively. Use examples that show how you’ve resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Resolution Officer. Familiarise yourself with consumer collections processes and common queries that clients might have. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples of how you've successfully resolved client concerns in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your commitment to excellent service.
✨Prepare for Collaboration Questions
You'll likely need to work with various departments, so be prepared to discuss your experience in teamwork. Think of instances where you collaborated effectively with others to achieve a common goal, and be ready to explain how you can bring that same spirit to the local government authority.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in debt recovery, or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
