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For Companies At a Glance
- Tasks: Support consumers in managing collections and resolving queries with top-notch customer service.
- Company: Local government authority committed to community support and improvement.
- Benefits: 25 days annual leave, flexible working hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enhancing your problem-solving skills.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Great opportunity for personal growth and career development.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in England seeks a Full-time Debt Resolution Officer to provide comprehensive support in managing consumer collections and resolving queries. Your role will involve handling a diverse portfolio while ensuring a high level of customer service.
Responsibilities include:
- Prioritising debt recovery
- Addressing client concerns
- Collaborating with various departments
Offers include 25 days of annual leave and opportunities for flexible hours. Ideal for those driven by customer satisfaction and process improvement.
Debt Resolution Officer - 360° Service, Flexible Work employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer - 360° Service, Flexible Work
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt resolution and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing consumer collections and resolving queries. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Resolution Officer - 360° Service, Flexible Work
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt resolution and customer service. We want to see how you've handled similar roles before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills: In the role of Debt Resolution Officer, you'll need to tackle various challenges. Share examples in your application that demonstrate your ability to resolve issues effectively and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you understand the role of a Debt Resolution Officer inside out. Familiarise yourself with consumer collections, debt recovery processes, and how to handle client queries effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples of how you've successfully resolved client concerns in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various debt-related situations, such as dealing with an upset client or prioritising multiple debts. This will show your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what opportunities there are for process improvement. This not only shows your interest but also helps you gauge if the company is the right fit for you.
