Senior Case Officer (Financial Assessments & Deferred Payment Scheme) in Croft

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RL

Worker Category: Hybrid Worker

Salary: £32,070 to £34,359 per annum

Working Hours: 37 hours per week

Contract Type: Fixed term for 2 years

Closing Date: Sunday 1st February 2026

Interview Date(s): w/c 23rd February 2026

This is a management role within our Adult Social Care Finance (ASCF) team that ensures the authority maximises income and determines how much people contribute towards their care and support charges, provides money management services on benefit entitlements and also appointeeship and deputyship functions for vulnerable people who are not able to manage their own finances.

About the role:

• You will be managing the work of Adult Social Care Finance (ASCF) staff assisting Team Managers by operationally managing and developing staff to provide a quality customer focussed, accountable and efficient financial support service for adults and children.
• You will also be working with other managers in the team and colleagues from other business areas to deliver an efficient and effective high-quality service.
• You will support the Team Manager by supervising designated staff in ASCF; allocating and coordinating their workload; providing advice and guidance on operational matters including complex cases; conducting annual appraisal and supporting recruitment deployment development attendance and staff conduct activity.
• You will be managing and resolving complex cases in a timely, sensitive and effective manner including retrieving and analysing relevant information, working with clients by appropriate means to resolve specific case issues.

About You:

• Extensive up to date knowledge of current legislation guidance and national policy on Adult Social Care, state benefits and pensions and its application in processing case work, associated guidance and established policy and practice.
• Demonstrable understanding of the importance of data quality, confidentiality, GDPR and keeping data safe.
• Working knowledge of financial assessments and deferred payments and/or state benefits and pensions and/or mental capacity assessments and the Office of Public Guardian.
• Experience in understanding and applying customer service standards when working and communicating with others.
• Delivering a quality service without direct supervision and taking supervisory responsibility for service delivery staff and resources.
• Substantial relevant experience in managing a caseload and dealing directly with vulnerable adults, their advocates and the public.
• Skilled at managing own time and that of others effectively, ensuring queries or problems are resolved, tasks are completed accurately and deadlines met.

Please tell us in your application what you would bring to this great opportunity. We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working:

We are keen to support employees to balance their working life with other commitments. Wherever possible we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss flexible working options applicable to this role please contact the person named below.

This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information:

Informal discussion please contact: Matt Elliott - Team Manager

Telephone: 0

To contact me by email please click here.

How to Apply:

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.

Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Apply section on our career site.

Note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post please contact our Employee Service Centre. By applying for this post you agree to our Terms and Conditions.