Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Crisis and Resilience service by managing referrals and providing admin assistance.
- Company: Leicestershire County Council, dedicated to serving the community.
- Benefits: Earn £13.46 per hour with flexible working hours and a supportive team environment.
- Why this job: Make a real difference by helping people during challenging times.
- Qualifications: NVQ2 in Business Administration or equivalent and experience in admin roles.
- Other info: Casual role with opportunities for personal growth and development.
The predicted salary is between 11 - 16 £ per hour.
Organisation: Leicestershire County Council
Salary: Grade 6 £13.46 per hour
Working Hours: Casual – as and when required Monday to Friday
Contract Type: Casual
Closing Date: Friday 27th March 2026
Interview Date(s): TBC
Do you want to use your organisation and people skills to support a service that really matters?
About the Role
As a Business Support Assistant, you will help the Crisis and Resilience service run smoothly. You will support the team by dealing with phone calls, emails and paperwork. You will often be one of the first people that members of the public or partner organisations speak to. Your role is to help manage referrals that come into the service. This means checking information, setting up customer records, and making sure referrals are sent to the right team or organisation. You will follow clear steps and record information accurately so people can get the help they need. You will also provide general admin support. This includes sending letters and emails, updating task lists, helping partners with system access, and keeping records up to date. At times, you may help with welcoming visitors, arranging meetings, opening post and ordering office supplies. You will work as part of a team and support colleagues when needed. This is a busy role that suits someone who is organised, friendly and comfortable helping people, often during stressful situations. A standard DBS check is required for this post.
About You
- To apply for this post, you must hold NVQ2 in Business Administration or equivalent.
- Have experience in an administration or office support role.
- Be confident answering phone calls and emails politely and clearly with good verbal and written communication skills.
- Be able to follow instructions and work in an organised manner, being able to manage several tasks at the same time.
- Be able to use basic office software like Word, Excel and databases.
- Work well with others and be willing to help your team, being flexible with requests.
- Understand the importance of confidentiality and treating people fairly.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Working Flexibility
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
How to Apply
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
Crisis and Resilience Business Support Assistant - Casual employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis and Resilience Business Support Assistant - Casual
✨Tip Number 1
Get to know the organisation! Research Leicestershire County Council and their Crisis and Resilience service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with phone calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. This will demonstrate that you can handle the busy nature of the job and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to upload a solid supporting statement that highlights how you meet the criteria – this is your chance to shine!
We think you need these skills to ace Crisis and Resilience Business Support Assistant - Casual
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role is all about. Highlight the key skills and experiences they’re looking for, so you can tailor your application to show how you fit the bill.
Craft a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to directly address the criteria listed in the 'About You' section. Be specific about your experiences and how they relate to the role – we want to see your personality come through!
Keep it Clear and Concise: While we love detail, make sure your application is easy to read. Use bullet points where possible and avoid jargon. Remember, clarity is key, especially when you're dealing with important information!
Apply Early: Don’t wait until the last minute! We might close the vacancy early if we get enough applications. So, get your application in as soon as you can through our website – we can’t wait to hear from you!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crisis and Resilience Business Support Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing referrals and providing admin support. This will help you demonstrate how your skills align with what they need.
✨Showcase Your Communication Skills
Since you'll be dealing with phone calls and emails, practice clear and polite communication. Think of examples from your past experiences where you effectively handled inquiries or resolved issues. This will show that you're not just capable but also confident in your ability to communicate under pressure.
✨Demonstrate Organisational Skills
Being organised is key for this role. Prepare to discuss how you manage multiple tasks and keep records up to date. You might want to share specific tools or methods you use to stay organised, as this will highlight your ability to handle the busy nature of the job.
✨Emphasise Teamwork and Flexibility
This position requires working well with others and being flexible. Be ready to talk about times when you've collaborated with a team or adapted to changing requests. Showing that you can support your colleagues and adjust to the needs of the service will make you a strong candidate.