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- Tasks: Manage consumer credit portfolios and resolve disputes while providing excellent customer service.
- Company: Leicestershire County Council, committed to diversity and inclusion.
- Benefits: Competitive salary, local government pension, and flexible working options.
- Why this job: Make a real difference in your community with a rewarding role in credit control.
- Qualifications: Experience in credit control and strong customer service skills required.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 28605 - 31029 £ per year.
Organisation: Leicestershire County Council
Work Location: Loxley House, Nottingham, NG2 3NG
Worker Category: Hybrid working
Salary: £28,605 - £31,029 per annum (pro rata for part time)
Working Hours: 37 Hours per week - (Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm)
Contract Type: Fixed Term (9 Months)
Closing Date: 16th February 2026
Interview Date(s): Interviews will commence the week commencing 23rd February 2026.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
- Pro rata Annual Leave and Bank Holidays
- Attractive Local Government Pension Scheme
EMSS are looking for x1 Full time (Fixed Term) Credit Controller to join their busy team - to cover maternity leave. The role would suit candidates with consumer collections / credit control experience, who can manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.
About the Role
You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You’ll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets, we want you to be able to support our customers in the best way.
About You
To apply for this post, you must:
- Full end to end ownership of consumer customer portfolio with specific KPI and collection targets met.
- Ensure collections are prioritised to minimise non-collection risk.
- Work in line with benchmarked best practice, Service User needs and Finance strategy.
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
- Identify non-collectable debt and collate write-off schedule for processing.
- Identify debt required for escalating to legal action and or external debt recovery.
- Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert.
For more information or an informal discussion, please contact: Suzanne Velasquez - ASC Team Manager.
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.
Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Credit Controller employer: Nottingham City Council, Leicestershire County Council, East Midlands Group
Contact Detail:
Nottingham City Council, Leicestershire County Council, East Midlands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leicestershire County Council. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to credit control and customer service. Think about your past experiences and how they relate to the role. We can even help you with some mock interviews if you need it!
✨Tip Number 3
Show off your soft skills! Since this role involves managing relationships and resolving disputes, be ready to discuss how you've successfully navigated tricky situations in the past. Highlight your communication and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples from your past work in credit control and customer service to show us you’re the right fit!
Showcase Your Customer Service Skills: Since this role is all about managing relationships, don’t forget to emphasise your customer service skills. Share instances where you’ve resolved disputes or improved client satisfaction – we love to see that!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of how you meet the criteria. Avoid fluff and focus on what matters!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at Nottingham City Council, Leicestershire County Council, East Midlands Group
✨Know Your Stuff
Make sure you brush up on your credit control knowledge. Understand the end-to-end process of managing consumer ledgers and be ready to discuss your experience with debt management and dispute resolution. This will show that you're not just familiar with the role, but that you can bring valuable insights to the team.
✨Showcase Your Customer Service Skills
Since this role involves managing Service User relationships, be prepared to share examples of how you've successfully supported clients in the past. Highlight any specific situations where you resolved disputes or improved customer satisfaction, as this will demonstrate your ability to provide a full 360 service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing invoice queries or identifying non-collectable debts. Think through some scenarios beforehand and have a structured approach ready to explain how you would tackle these challenges effectively.
✨Emphasise Your Commitment to Diversity and Inclusion
Leicestershire County Council values equality, diversity, and inclusion. Be ready to discuss how you’ve demonstrated these values in your previous roles. This could be through teamwork, understanding different perspectives, or contributing to an inclusive work environment.
