Rent Support Officer

Role: Rent Support Officer

Contract Type: Permanent

Working Hours: 37 hours

Worker Type: Hybrid Worker

Salary: Grade F – £32,597 – £35,412 per annum

Location: Harvey Road, Bilborough, Nottingham, NG8 3BB

We\’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you\’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for an enthusiastic, customer focused individual to join our Rents team to support Nottingham City Homes tenants claiming Universal Credit.

It will be your responsibility to provide a proactive and dedicated service to our tenants to encourage responsible rent payment and ensure tenancy sustainability. You will help applicants and tenants to understand and maximise their entitlement to benefits. You will play a vital role in supporting tenants through the first period of their Universal Credit claims ensuring their awards are correct.

About You

The ideal candidate will have:

• Recent experience of advising on Universal Credit and legacy benefits
• Ability to interpret complex information and convey it in a way that is understandable to tenants
• Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
• Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
• Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.
• Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.

Closing Date: 21st September 2025

Interview date: 10th October 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Job Type: Permanent

Pay: £32,597.00-£35,412.00 per year

Work Location: Hybrid remote in Nottingham NG8 3BB