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- Tasks: Support the Lettings team with administrative tasks and ensure smooth housing service delivery.
- Company: Join Nottingham City Council and make a difference in your community.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a team that impacts Nottingham's housing services positively.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Dynamic role with a focus on customer service and teamwork.
The predicted salary is between 25583 - 26403 £ per year.
Contract Type: 12 month fixed term contract or internal secondment opportunity
Working Hours: 37 hours per week
Worker Type: Hybrid
Salary: Grade C - £25,583 (level 1) rising to £26,403 (level 3) per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for a talented individual to join our Lettings team as a Voids Administrative Assistant.
About the Role
As a Voids Administrative Assistant within Nottingham City Council's Lettings team, you will play a key role in ensuring efficient and customer-focused delivery across Housing Services. You will provide high-quality administrative and clerical support to help the service run smoothly and meet its targets.
In this role, you will manage a range of tasks including:
- Maintaining accurate records
- Updating databases and appointment diaries
- Preparing performance information
- Supporting meetings through agenda coordination
You will respond to enquiries from colleagues, partners, and residents by phone, email, and letter, ensuring timely and effective resolution. You will also work closely with energy suppliers and third-party organisations to help resolve metering and arrears issues for empty properties.
You will use a variety of digital systems and office equipment and will support new colleagues by sharing knowledge of systems and processes. With a commitment to confidentiality, data protection, and excellent customer service, you will contribute to a positive and inclusive working environment.
This is a rewarding opportunity for someone who is organised, adaptable, and dedicated to supporting high-quality housing services for Nottingham's communities.
About You
The ideal candidate will have:
- Proven experience of coordinating and maintaining appointments and diaries of large teams within a fast-paced pressurised environment.
- Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing.
- Ability to demonstrate effective communication face to face, in meetings and on the telephone when dealing with a wide range of customers including tenants and colleagues.
- Ability to remain self-motivated whilst effectively managing a diverse workload under pressure to meet specified targets and deadlines.
- Ability to develop and present written or verbal information in a clear and concise manner.
- Ability to use computer software programmes to ensure validity of data and input relevant data.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 12th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview Date: 22nd/23rd April 2026 - please note, this is subject to change.
Void Administrative Assistant in Nottingham employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void Administrative Assistant in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their Lettings team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles, like how you handle pressure or manage multiple tasks. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights about the role and the team culture, plus it shows your proactive side when you mention these connections in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources available there to help you stand out from the crowd.
We think you need these skills to ace Void Administrative Assistant in Nottingham
Some tips for your application 🫡
Show Us Your Experience: Make sure to highlight your relevant experience in coordinating appointments and managing diaries. We want to see how you've thrived in fast-paced environments, so share specific examples that showcase your skills!
Be Clear and Concise: When you're writing your CV and supporting documents, keep it straightforward. Use clear language to demonstrate your communication skills, as this role is all about effective interaction with various stakeholders.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing how you connect your experiences to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Voids Administrative Assistant role. Familiarise yourself with the key responsibilities like managing appointments, maintaining records, and supporting meetings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with a variety of customers and colleagues, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved enquiries or coordinated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle pressure and manage diverse workloads. Prepare specific examples from your past experiences that highlight your organisational skills and ability to meet deadlines. This will show the interviewers that you can thrive in a fast-paced environment.
✨Emphasise Your Tech Savviness
As the role requires using various digital systems, be ready to discuss your proficiency with computer software and data management. Mention any relevant tools you've used in previous roles and how they helped you maintain accuracy and efficiency. This will demonstrate that you're equipped to handle the technical aspects of the job.