At a Glance
- Tasks: Support tenants and manage housing applications to ensure safe, secure homes.
- Company: Join Nottingham City Council, a leading employer making a real difference in the community.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible hybrid working and opportunities for professional development await you.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing and strong customer service skills are essential.
The predicted salary is between 13412 - 13847 £ per year.
Contract Type: Permanent
Working Hours: 18.5 hours per week, Thursday, Friday and alternate Wednesdays, between the hours of 8:30am - 4:50pm
Worker Type: Hybrid Worker
Salary: Salary Grade D - £26,824 (Level one) rising to £27,694 (Level three) per annum, actual pro rata amount is £13,412 - £13,847 per annum
Location: St Anns Housing Office/Radford Housing office is the base for this role, but the postholder will be required to be able to travel anywhere within Nottingham City.
Make a Real Difference - Work with Nottingham City Council Housing Services
At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job - it changes lives.
What We Offer
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications
Benefits of joining our team
- 26 days annual leave, or pro rata equivalent, (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
About the Role
As a Housing Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where you’ll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes.
You’ll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly.
We’re looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, you’ll have the satisfaction of knowing your work makes a real difference to people’s lives and communities across Nottingham.
About You
The ideal candidate will have:
- Previous experience of working in a housing environment and an ability to learn.
- Ability to demonstrate self-motivation and work proactively with minimum supervision.
- Proven ability to work to a high level of accuracy
- Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
- Ability to react and respond positively to change
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 12th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.
We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
Housing Officer in Nottingham employer: Nottingham City Council (Housing Services)
As a Housing Support Project Lead, you will join a dynamic team dedicated to making a real difference in the community. Our organisation fosters a supportive work culture that prioritises employee well-being and professional development, offering opportunities for growth and advancement. With a hybrid working model and a focus on collaboration, we provide a unique environment where your contributions are valued and impactful.
Contact Details:
Nottingham City Council (Housing Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Nottingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nottingham City Council (Housing Services).
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We think you need these skills to ace Housing Officer in Nottingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nottingham City Council (Housing Services):Before hitting send, make sure to tailor your application specifically to Nottingham City Council (Housing Services)! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
