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- Tasks: Ensure quality and safety in housing repairs while supporting tenants.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working.
- Why this job: Make a real difference in your community and improve lives.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 40777 - 44075 £ per year.
We have an exciting opportunity available for a talented individual to join our workforce as a Customer Quality Assurance Officer. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
As a Customer Quality Assurance Officer within Nottingham City Council Housing Services, you will play a vital role in ensuring that repair and improvement works meet the highest standards of quality and safety. Working as part of a multi-disciplinary technical team, you will provide a customer-focused service by inspecting works, resolving repair-related issues, and supporting tenants throughout the process.
Your responsibilities will include:
- Carrying out quality checks
- Identifying and resolving site-based problems
- Ensuring compliance with Health & Safety legislation and planning regulations
- Managing complaints
- Undertaking surveys
- Providing technical advice across a range of trades
This role requires creativity and problem-solving skills to deliver practical solutions, sometimes completing minor repairs during visits to achieve a right first time outcome. Collaboration is key; you will work closely with internal teams, contractors, and external partners to maintain service standards and improve customer satisfaction.
The ideal candidate will have:
- Strong understanding of housing legislation, statutory guidance, and case law - Includes knowledge of regulatory frameworks that govern social housing and repairs.
- Experience in complaints investigation, audits, and interpreting data - Ability to manage complex cases, analyse root causes and provide evidence-based findings.
- Ability to produce performance reports and drive service improvements - Demonstrated capability to use data to improve customer satisfaction and operational outcomes.
- High emotional intelligence and excellent communication skills - Essential for working directly with tenants, contractors, and colleagues.
- Strong IT proficiency - Ability to use systems for tracking complaints, inspections, and quality assurance data.
- Relevant technical background - Trade-based experience or experience managing trades, plus evidence of ongoing professional development.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter; we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively; showing your real self is what helps you succeed.
Closing Date: 15th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: w/c 27th April 2026 - please note, this is subject to change.
Customer Quality Assurance Officer in Nottingham employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Assurance Officer in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to think on your feet and deliver practical solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Quality Assurance Officer in Nottingham
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about making a difference in Nottingham and how your values align with ours.
Tailor Your CV: Make sure to customise your CV to highlight how you meet the six requirements listed in the job description. We love seeing specific examples that demonstrate your skills and experiences related to quality assurance and customer service.
Be Authentic: Remember, we want to hear your voice! While AI can help with structure, your application should reflect your true self. Share your unique experiences and insights, as that's what will make you stand out to us.
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert early, so get your application in as soon as you can through our website. We’re excited to see what you bring to the table!
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Legislation
Make sure you brush up on housing legislation and statutory guidance before the interview. Being able to discuss relevant laws and regulations will show that you understand the framework governing social housing and repairs, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex cases or resolved issues in the past. Highlight your creativity and ability to deliver practical solutions, as this will demonstrate your capability to handle the challenges of the Customer Quality Assurance Officer role.
✨Communicate Effectively
Since you'll be working closely with tenants and contractors, practice your communication skills. Be ready to discuss how you've used emotional intelligence in previous roles to manage relationships and resolve complaints effectively.
✨Data-Driven Mindset
Familiarise yourself with performance reporting and data analysis. Be prepared to talk about how you've used data to drive service improvements in the past, as this aligns perfectly with the expectations of the role.