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- Tasks: Lead a team to ensure safe access for essential housing checks and improvements.
- Company: Join Nottingham City Council, committed to innovation and community service.
- Benefits: Competitive salary, generous leave, pension scheme, and a supportive work culture.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in housing management or compliance, strong communication, and problem-solving skills.
- Other info: Hybrid working with opportunities for professional growth and collaboration.
The predicted salary is between 46142 - 49282 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week, Monday - Friday between the hours of 8:30am - 5:00pm
Worker Type: Hybrid Worker
Salary: Grade I - Starting Salary is £46,142 (Level one) rising to £49,282 (Level four) per annum
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed.
About the Role
We are looking for an experienced and compassionate leader to manage our Access & Resolutions Team within Nottingham City Council's Housing Services Access Team. In this pivotal role, you will develop and deliver effective strategies to secure lawful access to tenants' homes so essential safety checks and remedial works - such as gas servicing, electrical inspections, fire safety checks, asbestos re-inspections, and damp and mould investigations - are completed on time and in line with statutory requirements.
You will lead a dedicated team, setting clear objectives, supporting professional development, and fostering a culture of accountability, learning, and continuous improvement. A key part of the role is balancing firm, proportionate enforcement with a strong commitment to safeguarding, tenant wellbeing, and fair decision-making. You will ensure all cases are risk-assessed, consistently managed, and supported by accurate records and robust governance.
Working collaboratively with colleagues across Housing Services, Legal Services, and Quality Assurance, you will help remove barriers to access, contribute to service-wide improvement, and represent the Council in formal settings where required. This is a rewarding opportunity to make a meaningful difference to residents' safety, support vulnerable households, and strengthen the Council's compliance responsibilities.
About You
- Experience of managing access resolution, compliance, or tenancy enforcement in a complex housing or regulatory environment.
- Aware of and able to apply knowledge of landlord statutory responsibilities (Big 6, Building Safety, Damp & Mould, Disrepair).
- Proven experience in tenancy enforcement, housing management, or compliance roles OR experience in safeguarding/wellbeing with a strong understanding of complex vulnerabilities.
- Ability to be creative, to identify problems and work to create solutions.
- Strong communication skills with the ability to liaise effectively with QA teams, service delivery teams, Business Improvement & Performance Team, Legal Services, and safeguarding professionals.
- Excellent organisational skills to manage a challenging caseload.
Please submit both a copy of your CV and a supporting statement; in your supporting statement please ensure you demonstrate clearly how you meet the 6 requirements outlined above.
Closing Date: 15th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: 6th/7th May 2026 - please note, this is subject to change.
Access and Resolutions Manager in Nottingham employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access and Resolutions Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Nottingham City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Access and Resolutions Manager roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your passion for making a difference! During interviews, share specific examples of how you've positively impacted tenants' lives or improved compliance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Access and Resolutions Manager in Nottingham
Some tips for your application 🫡
Be Yourself: We want to see the real you! Make sure your application reflects your true experiences and values. Avoid using generic phrases; instead, share personal stories that highlight your skills and passion for the role.
Tailor Your Supporting Statement: When writing your supporting statement, directly address the six requirements listed in the job description. Use specific examples from your past experiences to demonstrate how you meet each requirement. This will show us that you’re a perfect fit!
Keep It Clear and Concise: While we love detail, clarity is key! Make sure your CV and supporting statement are well-structured and easy to read. Avoid jargon and keep your language straightforward so we can easily understand your qualifications.
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert before the deadline if we find the right candidate. Applying early gives you the best chance to stand out and shows us your enthusiasm for the role.
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Stuff
Make sure you brush up on your knowledge of landlord statutory responsibilities, especially the Big 6. Being able to discuss these confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Experience
In your supporting statement, highlight specific examples from your past roles that demonstrate your experience in tenancy enforcement or compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Effectively
Prepare to discuss how you've liaised with various teams in previous roles. Strong communication skills are key for this position, so think of examples where you’ve successfully collaborated with QA teams, legal services, or safeguarding professionals.
✨Be Ready to Problem-Solve
Expect questions that assess your ability to identify problems and create solutions. Think of scenarios where you’ve had to be creative in resolving access issues or managing a challenging caseload, and be ready to share those stories.