Rightsize Housing Officer in Mansfield

Contract Type: Fixed-term contract/internal secondment opportunity until 31 March 2027

Working Hours: 37 Hours Per Week - Monday to Friday, between the hours of 8:30am - 5:00pm

Worker Type: Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.

Salary: Grade F- £32,597 (Level one) rising to £35,412 (Level four) per annum

Location: Harvey Road, NG8 3BB

We are looking for a motivated and customer-focused Rightsize Housing Officer to join Nottingham City Council Housing Services' Housing Options Team. In this rewarding role, you will help tenants who are living in homes that no longer meet their needs, whether they require a smaller property due to under-occupation or a larger home because of overcrowding. Working closely with residents, colleagues and partner organisations, you will provide practical advice and support throughout the rehousing journey. This includes helping customers explore their housing options, complete applications, access financial assistance where appropriate, bid for properties through HomeLink, and successfully move into their new home. You will also play a key role in promoting the Rightsize service, supporting mutual exchanges, and ensuring vulnerable residents receive the additional assistance they need.

The successful candidate will be an excellent communicator with strong organisational skills and a passion for delivering positive outcomes for customers. You will manage a varied caseload, maintain accurate records, monitor outcomes, and work collaboratively to make the best use of Nottingham's social housing stock while improving residents' quality of life. This is an opportunity to make a meaningful difference to local communities by helping people find homes that are right for them.

The ideal candidate will have:

• Substantial experience of working within a housing management environment and an ability to learn
• A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits
• Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
• Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham's people
• Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
• Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 8th September 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: 21st September 2026 - Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email. If you have any technical issues when completing your application, please contact our Employee Service Centre.